Shayla Trujillo
Phoenix,AZ
Summary
Innovative Restaurant Manager with more than 15 years of food preparation and service experience. Motivates team members to meet challenging customer demands in fast-paced environments without sacrificing quality, safety or cost control measures vital to sustainable business operations.
High energy manager known as an efficient and creative shift leader. Strong knowledge of the food and beverage industry.
Overview
19
19
years of professional experience
Work History
Baker/ Stay at Home Mom
Self-employeed
11.2022 - Current
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Restaurant Manager
On the Border
12.2016 - 11.2022
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training.
- Efficiently resolved problems or concerns to satisfaction of all involved parties.
- Determined root cause of performance trends and developed process improvement plans which targeted assurance in safety, health, quality and customer satisfaction.
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Performed restaurant walk-throughs to gauge timeliness and excellent service quality.
- Worked as kitchen manager with main chef and cooks to determine menu plans for special events or occasions.
- Trained all front of house staff on restaurant policies and procedures, guest service techniques and communication skills to ensure positive experience.
- Counseled and disciplined staff, addressing issues promptly and providing constructive feedback.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Regularly updated computer systems with new pricing and daily food specials.
Server/Lead Bartender
On the Border
09.2011 - 12.2016
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by keeping drinks topped off and anticipating needs such as condiments and extra napkins.
- Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances.
- Checked patrons' identification to monitor minimum age requirements for consumption of alcoholic beverages.
- Completed opening and closing checklists by emptying trash, safeguarding alcohol and polishing silverware.
- Greeted customers, assisted with questions and made recommendations concerning daily specials, wine selections and desserts to guide patrons toward more profitable items.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Communicated effectively with patrons to establish preferences and dietary restrictions and make food and beverage recommendations.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Minimized customer wait times by efficiently taking and filling large volume of orders each day.
- Monitored patrons to keep alcohol consumption at designated levels.
- Helped drive average ticket increases of 10-20% by upselling customers from shelf to premium brands.
- Trained 4 new bartenders in 2017 to increase knowledge of drink preparation and upselling techniques.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Upsold customers from shelf to premium brands to help boost sales.
Hostess Server
Bill Johnsons Big Apple
10.2006 - 09.2010
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Opened and closed seating sections according to volume of guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Washington High School
Phoenix, AZ4 2008
High Performance Diploma - High Performance And Custom Engine Technology
WyoTech - West Sacramento
Sacramento, CASkills
- Customer service best practices
- Restaurant operations management
- Culinary arts education
- Customer-oriented
- Adaptable
- Organization and prioritization
- Full service restaurant background
- Influencing and persuasive
- Menu development
- Stable work history
- Inventory control and record keeping
- Team management
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Conflict resolution techniques
- Supply chain management
- Catering coordination
- Purchasing and cost control
Timeline
Baker/ Stay at Home Mom
Self-employeed
11.2022 - Current
Restaurant Manager
On the Border
12.2016 - 11.2022
Server/Lead Bartender
On the Border
09.2011 - 12.2016
Hostess Server
Bill Johnsons Big Apple
10.2006 - 09.2010
High School Diploma -
Washington High School
High Performance Diploma - High Performance And Custom Engine Technology
WyoTech - West Sacramento
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