Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Shayla Walker

Ballinger,TX

Summary

Personable and dedicated Individual with extensive experience in the Customer Service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. A professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

16
16
years of professional experience

Work History

Household Manager

Walker Residence
Ballinger, TX
11.2014 - Current
  • Provided excellent customer service while maintaining a high standard of hospitality.
  • Demonstrated strong organizational skills to ensure smooth running of the household including scheduling, budgeting, and coordinating events.
  • Implemented procedures for inventory control ensuring adequate supplies are available at all times.
  • Utilized time-management techniques to prioritize tasks efficiently without sacrificing quality or accuracy.
  • Monitored quality assurance activities to ensure consistent delivery of services.

Dialysis Technician

Shannon Medical Center
San Angelo, TX
02.2013 - 11.2014
  • Recorded observations and baseline measurements to maintain accurate medical records.
  • Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
  • highly trained in the proper use and operation of dialysis machines and performed machine maintenances.
  • troubleshooted problems with the machine and provided emergency care when needed.
  • Conducted research to increase knowledge about medical issues.
  • Eased patients' anxiety by explaining dialysis procedures and dialysis machine operations.
  • Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters, and grafts.
  • Provided emotional support for patients dealing with chronic illness or end-stage renal disease.
  • Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
  • Performed daily maintenance on dialysis machines, such as cleaning and sterilization.
  • Assisted in training technicians, medical students or other staff members.
  • Identified and reported any adverse reactions or changes in patient condition to the supervising nurse.
  • Worked directly under and closely with registered nurses as a member of the patient care team. communicated emotional, medical, psychosocial and nutritional concerns to the registered nurse and working with them to ensure patient needs are meet.
  • Adhered to all applicable laws, regulations, standards, policies and procedures governing healthcare delivery services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Assisted with customer requests and answered questions to improve satisfaction.

Customer Service Representative Agent

Sitel Group
San Angelo, TX
07.2008 - 02.2009
  • Developed knowledge of all products offered by the company to better serve customers.
  • Ensured compliance with policies related to privacy laws, terms and conditions agreements.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Set up and activated customer accounts.
  • Utilized computer systems to track orders, research accounts and troubleshoot customer concerns.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • Performed data entry into company databases for tracking purposes.
  • Answered incoming calls in a timely manner and responded to customer inquiries.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Supported sales team members to drive growth and development.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Maintained accurate records of customer interactions and transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collected deposits or payments and arranged for billing.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Adhered strictly to established guidelines concerning call length, response time and quality standards.
  • Promoted available products and services to customers during service, account management and order calls.
  • Determined accurate prices for Reliant Energy customer services, consistently searching for deals and best prices.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Education

Associate of Applied Science - Nursing

Howard College
San Angelo, TX

Skills

  • Data Collection
  • Data Entry
  • Computer Proficiency
  • Documentation
  • Multi-Task Management
  • Product Sales
  • Adaptive Team Player
  • Problem-Solving Abilities
  • Typing Proficiency
  • Call Center Operations
  • Customer Relations
  • Microsoft Excel
  • Product Knowledge
  • Service Quality
  • Confidential Records Management
  • Financial Management
  • Scheduling and Coordinating
  • Negotiation and Conflict Resolution

Affiliations

  • Experienced fundraiser for our local schools and sports programs.
  • Volunteering on school boards and sports team.
  • event planning.

Languages

English
Professional

References

References available upon request.

Timeline

Household Manager

Walker Residence
11.2014 - Current

Dialysis Technician

Shannon Medical Center
02.2013 - 11.2014

Customer Service Representative Agent

Sitel Group
07.2008 - 02.2009

Associate of Applied Science - Nursing

Howard College

Similar Profiles

CREATE PROFILE
Shayla Walker