Summary
Overview
Work History
Education
Skills
Timeline
Work Availability
Accomplishments
Quote
Interests
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Shayla Walter

Dispatcher
Winthrop,MA

Summary

Take charge professional delivering executive support and team leadership to business operations. Dependable and detail oriented to manage multiple tasks and priorities. Broad experience includes office management, invoicing, dispatching, database management, vendor negations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

14
14
years of professional experience
1
1
Language

Work History

School Bus Dispatcher

Transdev
06.2023 - Current
    • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
    • Communicated with drivers and personnel to coordinate timely delivery of children.
    • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
    • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
    • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
    • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
    • Answered phone calls and responded to customer emails.
    • Monitored vehicle locations to coordinate timely arrivals.
    • Directed dispatching, routing, and tracking of 250 fleet vehicles.
    • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

IC COORDINATOR

LASERSHIP
08.2021 - 01.2023
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
  • Welcomed employees and guests, addressing needs with accurate information and support
  • Managed and distributed incoming and outgoing mail and packages for staff
  • Conducted new employee orientation to introduce employees to policies, culture and objectives
  • Collected and organized documents and supplies
  • Set up appointments with customers and oversaw main department calendar
  • Created and maintained registration systems for events and meetings
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies
  • Managed daily functions by leveraging leadership abilities and industry knowledge
  • Liaised with customers, addressed inquiries, and handled meeting requests and answered billing questions to provide outstanding customer care
  • Trained employees on best practices and protocols while managing teams to maintain optimal productivity
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates
  • Brought in substantial word-of-mouth business based on quality of work and customer service skills.

DISPATCHER

LASERSHIP
08.2020 - 08.2021
  • Communicated late pickups and or deliveries, as well as any other load changes, to appropriate department personnel
  • Answered and made driver related calls as well as customer calls
  • Retrieved and submitted paperwork from Independent Contractors to proper departments
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Kept detailed and updated records of calls in physical and electronic databases
  • Reported delays, accidents or other traffic and transportation situations
  • Tracked changes in computer system to keep records current and accurate
  • Answered customer requests with information about product availability, shipping information and status updates
  • Managed daily delivery and work schedules to maximize coverage
  • Responded to problem reports and complaints such as mechanical breakdowns, weather delays and product damage in transit.

Customer Service Representative

Conduent
07.2019 - 08.2020
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Educated customers on special pricing opportunities and company offerings
  • Documented conversations with customers to track requests, problems and solutions
  • Assisted customers in making payments on accounts and setting up payment plans
  • Fielded customer complaints and queries, fast-tracking them for problem resolution
  • Upheld strict quality control policies and procedures during customer interactions
  • Reviewed customer account information to determine current issues and potential solutions
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance
  • Consulted with customers to determine best methods to resolve service and billing issues
  • Set up and activated customer accounts.

Logistics Coordinator

TriBros Transportation
01.2018 - 07.2019
  • Relayed information between drivers and recipients regarding ETA and potential delays
  • Determined appropriate licensing requirements and product classification for import and export shipments
  • Verified compliance with federal, state and local regulations regarding dispatch operations and safe driving
  • Dispatched information to service providers to schedule freight movement
  • Logged, processed and followed up on merchandise authorization shipments in databases
  • Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records
  • Cultivated carrier relations and tracked financials to verify optimum performance
  • Worked with vendors to obtain optimal prices and delivery schedules
  • Developed proposals with detailed cost estimates outlining logistics plans.

Sales/Service Representative

Aire Master
06.2016 - 01.2018
  • Provided outstanding service and handled customer needs
  • Represented variety of brands
  • Set up appointments with clients
  • In person sales
  • Established and maintained relationship with clients
  • Answered product and service-related questions
  • Handled purchase contracts
  • Cashier
  • Partnered with company managers to plan sales strategy
  • Tracked customer information
  • Key point of contact for vendors and clients.

Barista

Dunkin Donuts
05.2010 - 06.2016
  • Operated cash register collected payments and provided accurate change
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness
  • Helped customers find specific products, answered questions and offered product advice
  • Worked closely with front-end staff to assist customers
  • Trained new team members in cash register operation, stock procedures and customer services
  • Wrapped items and bagged purchases properly to prevent merchandise breakage
  • Maximized sales potential by preparing, storing, rotating and merchandising products at point-of-sale
  • Inventory stock and placed new orders to keep supplies within optimal levels for expected demands.

Education

HIGH SCHOOL DIPLOMA -

NORTH PENN JR/SR HIGH SCHOOL
Blossburg, PA
06.2006

Skills

  • Forklift certification
  • Call Center
  • Logistics
  • Leadership
  • Supervision
  • Contracts
  • Microsoft Office (3 year's)
  • Microsoft Excel (5 year's)
  • Microsoft outlook (5 year's)
  • Organizational
  • Excellent Communication
  • Dispatch Coordination

Timeline

School Bus Dispatcher

Transdev
06.2023 - Current

IC COORDINATOR

LASERSHIP
08.2021 - 01.2023

DISPATCHER

LASERSHIP
08.2020 - 08.2021

Customer Service Representative

Conduent
07.2019 - 08.2020

Logistics Coordinator

TriBros Transportation
01.2018 - 07.2019

Sales/Service Representative

Aire Master
06.2016 - 01.2018

Barista

Dunkin Donuts
05.2010 - 06.2016

HIGH SCHOOL DIPLOMA -

NORTH PENN JR/SR HIGH SCHOOL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Quote

"All things are possible to those who believe"

Interests

Photography

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Shayla WalterDispatcher