Shayla Washington
Indianapolis,IN
Summary
To pursue a career where I can best utilize my accumulated administrative, leadership, and professional skills to promote the mutual growth and success of myself and my organization.
Overview
17
17
years of professional experience
Work History
Case Coordinator
Volunteers Of America
Indianapolis, IN
11.2025 - Current
- Facilitated client intake operations, maintaining strict adherence to program guidelines while optimizing service delivery.
- Cultivated relationships between clients and service providers, improving access to resources and facilitating support pathways.
- Assessed client needs and crafted tailored care plans to ensure optimal service delivery and satisfaction.
- Tracked client progress and outcomes, refining plans as needed to foster positive results and improve overall well-being.
- Managed a diverse case load of 7-15 program participants to facilitate program success and participant development.
Case Manager
Track Group
Indianapolis, IN
10.2010 - 07.2025
- Implemented evidence-based practices and interventions to promote client accountability and improve public safety outcomes.
- Utilized Indiana Risk Assessment System (IRAS) to conduct comprehensive assessments of clients' risks and needs as directed by Marion County Criminal Court judges.
- Developed and oversaw tailored case management plans to ensure compliance with Marion County Community Corrections (MCCC) standards.
- Assessed client needs and coordinated referrals for services in accordance with individualized case plans.
- Evaluated client activities in residential, occupational, and community contexts to guarantee alignment with court directives and agency regulations.
- Attending and testifying in court, scheduling administrative hearings to discuss non-compliance, and applying agency-approved incentives and sanctions.
- Conducted regular meetings with clients in office and community settings to foster engagement and accountability.
- Exercised authority to identify instances of non-compliance and provided actionable recommendations to supervisors or courts.
- Oversaw offender monitoring services for pre and post-trial individuals referred by Marion County Community Correction.
Managed the provision of supervision services as a leading provider in the industry.
Led initiatives to enhance offender-funded supervision services for the community. - Coordinated case management for an average of 125 offenders, focusing on individual rehabilitation and community reintegration.
Equipment Technician
Track Group
Indianapolis, IN
10.2010 - 07.2025
- Daily interaction with offenders who are being monitored electronically with charges ranging anywhere from minimal misdemeanors to high felonies.
- Executed installation of electronic monitoring devices, including ankle bracelets, home detention GPS, and alcohol monitors.
- Diagnosed and repaired equipment malfunctions, ensuring optimal functionality and reliability of all machinery.
- Engaged in joint efforts with team members to ensure effective monitoring of more than 2000 active offenders within Marion and neighboring counties.
- Engaged in daily discussions with community corrections officers to address client needs and enhance service delivery.
- Analyzed offender profiles to accurately input and update home and victim zones, ensuring compliance with safety regulations.
- Notified Marion County Sheriff’s Department about active warrants while cultivating partnerships for efficient handling of wanted offenders.
- Supported efforts to maintain and improve community safety standards.
- Track Group is one of the leading providers of offender-funded supervision services. They provide monitoring services for pre and post-trial offenders referred by the Marion County Community Correction.
Daily Reporting Case Manager
Track Group
Indianapolis, IN
02.2014 - 12.2014
- Directed supervision of approximately 20 low to moderate risk offenders to ensure compliance with rehabilitation programs.
- Ensured adherence to regulatory standards in monthly drug testing for offenders.
- Organized and led monthly progress meetings to evaluate offender performance and establish future goals.
- Executed monthly fee collection activities, enhancing cash flow management.
- Submitted legal violations to the court for offenders failing to meet program requirements, supporting regulatory compliance.
- Track Group is one of the leading providers of offender-funded supervision services. They provide monitoring services for pre and post-trial offenders referred by the Marion County Community Correction.
Equipment Technician
Sentinel
Indianapolis, IN
09.2009 - 09.2010
- Conducted regular engagement with electronically monitored offenders, ensuring compliance and support across a range of offenses from low-level misdemeanors to high-level felonies.
- Performed installation and calibration of ankle bracelets, GPS units, and alcohol monitoring systems for effective supervision.
- Diagnosed and repaired equipment malfunctions, ensuring optimal functionality and reliability of all machinery.
- Engaged in joint efforts with team members to ensure effective monitoring of more than 2000 active offenders within Marion and neighboring counties.
- Engaged in regular dialogue with community corrections officers to ensure client progress tracking.
- Conducted thorough evaluations to determine appropriate home and victim zones for offenders identified as violent or high-risk.
- Notified Marion County Sheriff’s Department about active warrants while cultivating partnerships for efficient handling of wanted offenders.
- Collaborated with teams to implement strategies for preserving public safety.
- Sentinel provided monitoring services for pre and post-trial offenders referred by the Marion County Community Correction.
- Facilitated the dissolution of business activities to mitigate financial losses.
Education
Bachelor of Science - Management
Indiana Wesleyan University
Marion, IN09-2026
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana
Bloomington, IN01-2006
Skills
- Comprehensive case documentation
- Data sourcing
- Strong comprehension abilities
- Multidisciplinary cooperation
Timeline
Case Coordinator
Volunteers Of America
11.2025 - Current
Daily Reporting Case Manager
Track Group
02.2014 - 12.2014
Case Manager
Track Group
10.2010 - 07.2025
Equipment Technician
Track Group
10.2010 - 07.2025
Equipment Technician
Sentinel
09.2009 - 09.2010
Bachelor of Science - Management
Indiana Wesleyan University
Associate of Applied Science - Business Administration
Ivy Tech Community College of Indiana