Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Shayla Woodworth

Bloomington,IL

Summary

Hands-on Peer Support Specialist Intern at Labyrinth House, adept in Recovery Guidance and building trusting relationships by sharing personal lived experience, strength and hope. Spearheaded the Stop The Stigma event with Project AIM, showcasing leadership and effective collaboration. Recognized for enhancing client recovery and satisfaction, demonstrating a strong blend of Behavioral Health Knowledge and Relationship-building skills. Committed and passionate about advocating for change and ending stigma that surrounds mental health disorders, substance abuse disorders, and justice impacted individuals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Peer Support Specialist Intern

Labyrinth House
06.2024 - Current
  • Served as a role model for clients, sharing personal experiences of recovery and resilience.
  • Assessed client progress regularly, adjusting support strategies as needed to promote continued growth and success.
  • Facilitated peer support groups, creating a safe space for open discussion and shared experiences.
  • Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
  • Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
  • Enhanced client recovery by providing emotional support and practical guidance.
  • Developed trusting relationships with clients by maintaining confidentiality, respect, and non-judgmental attitudes.
  • Promoted a strengths-based approach for clients through active listening and empathy.
  • Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
  • Advocated on behalf of clients to ensure access to appropriate resources and services within the community.
  • Increased awareness of and supported participation in self-help and advocacy organizations.
  • Empowered clients by teaching effective problem-solving skills that they can apply in real-life situations.
  • Maintained accurate documentation of client interactions, supporting case management efforts.

Project Coordinator Work Study

Project AIM With SNHU
01.2021 - 10.2022
  • Facilitated annual Stop The Stigma event, to bring awareness and help end the stigma that surrounds justice impacted individuals.
  • Involved in the very beginning stages of Project AIM, which is finding ways to bring SNHU college courses into prisons in the state of New Hampshire with a goal of expanding in the future.
  • Kept projects on schedule by managing deadlines and adjusting workflows.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Enhanced team collaboration through regular online meetings, fostering a positive work environment for increased productivity.
  • Played an active role in brainstorming sessions held for the purpose of generating innovative ideas/solutions which could potentially be incorporated into existing/new projects being undertaken by the company.
  • Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
  • Established rapport and engaged with stakeholders to build lasting professional relationships.


Income Support Specialist LIHEAP

Mid Central Community Action
09.2019 - 01.2020
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Refined communication skills through extensive interactions with clients from various socio-economic backgrounds during the intake process, fostering trust and rapportbuilding.
  • Provided crucial emotional support to clients during times of stress or crisis, demonstrating empathy and understanding.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced client satisfaction by conducting thorough intake interviews and gathering accurate information.
  • Conducted effective follow-ups with clients after initial intake appointments, ensuring ongoing support and addressing any emerging needs or concerns.
  • Developed strong rapport with clients from diverse backgrounds through cultural sensitivity and respect during the intake process.
  • Streamlined the intake process for increased efficiency by maintaining updated records and organized documentation.
  • Managed high-pressure situations effectively while working under tight deadlines during busy periods in the intake department, prioritizing tasks efficiently without compromising quality of service.
  • Maintained strict confidentiality of sensitive client information, adhering to ethical guidelines and organizational policies at all times.
  • Entered referrals into appropriate system based on type of referral obtained.
  • Completed intake assessment forms and filed clients' charts.
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Provided crisis intervention services to individuals experiencing domestic violence, ensuring immediate safety and connecting them with appropriate resources.

Front Desk Guest Service Agent

Residence Inn Marriott
12.2017 - 08.2019
  • Collaborated with housekeeping staff to ensure timely room availability and optimal guest experience.
  • Developed strong relationships with repeat customers, leading to increased loyalty and return visits.
  • Enhanced guest satisfaction by promptly addressing inquiries and resolving concerns.
  • Balanced cash drawer accurately at the end of each shift, ensuring accountability for all transactions processed during work hours.
  • Handled sensitive customer information securely, ensuring the protection of personal data while processing payments or updating records.
  • Trained new front desk agents in proper procedures, contributing to a consistently high level of service across the team.
  • Handled guest complaints professionally, calmly working towards a satisfactory resolution while maintaining the hotel''s reputation for exceptional service.
  • Contributed to sales efforts by promoting available upgrades or add-on services when appropriate, increasing revenue through upselling opportunities.
  • Managed phone lines effectively, directing calls to appropriate departments and taking detailed messages when necessary.
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times.
  • Assisted guests with special requests, such as booking tours or making dinner reservations, to enhance their stay.
  • Utilized property management software proficiently for efficient reservation management and accurate recordkeeping.
  • Proactively anticipated guest needs, providing thoughtful recommendations for local attractions or amenities based on individual preferences.
  • Consistently received positive feedback from guests on service quality, contributing to an overall boost in hotel reputation.
  • Received special recognition for being employee of the quarter, as well as the honor of employee of the year.

Education

No Degree - Psychology With Focus On Addiction Counseling

Southern New Hampshire University
Hooksett, NH

Peer Support Specialist Certificate - Peer Support

Heartland Community College
Normal, IL
05.2024

Associate of Arts -

Heartland Community College
Normal, IL
05.2016

Skills

  • Peer Support Ethics
  • Recovery guidance
  • Boundary Setting
  • Substance abuse awareness
  • Relationship-building skills
  • Mental Health Advocacy
  • Behavioral Health Knowledge
  • Resource Navigation
  • Support Group Facilitation
  • Emotional Support
  • Effective collaboration and interaction
  • Leadership skills

Affiliations

  • McLean County Reentry Board
  • McLean County ROSC Counsel Board

Certification

  • QPR Certification
  • Mental Health First Aid Certification


Languages

Sign Language
Limited Working
Spanish
Elementary

Timeline

Peer Support Specialist Intern

Labyrinth House
06.2024 - Current

Project Coordinator Work Study

Project AIM With SNHU
01.2021 - 10.2022

Income Support Specialist LIHEAP

Mid Central Community Action
09.2019 - 01.2020

Front Desk Guest Service Agent

Residence Inn Marriott
12.2017 - 08.2019

No Degree - Psychology With Focus On Addiction Counseling

Southern New Hampshire University

Peer Support Specialist Certificate - Peer Support

Heartland Community College

Associate of Arts -

Heartland Community College

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