Shayla Workman
Madison,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dependable canidate serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
5
5
years of professional experience
Work History
Patient Access Specialist
Vanderbilt Medical Center
09.2022 - Current
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Prepared patient identification band and completed admissions papers.
- Collected and validated patient demographics and insurance information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Personal Care Assistant
Public Partnerships
10.2021 - Current
- Planned activities to encourage movement, stretching and strength building.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Monitored and assisted residents through individual service plans.
- Scheduled and accompanied clients to medical appointments.
- Assisted with daily living activities, running errands, and household chores.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with self-administered medications.
Special Needs Caregiver
Addus Home Health Care
11.2017 - 10.2021
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Prepared meals and snacks to provide proper nutrition and hydration.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Administered medication to manage symptoms and promote healing.
- Worked with individuals with special needs to increase social skills and independence.
- Kept complete and accurate records, documenting care and patient progress.
- Maintained entire family's schedule and organized events.
- Monitored clients' overall health and well-being and noted significant changes.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Administrative Assistant
Visiting Angles
10.2019 - 06.2020
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Front Desk Receptionist
Ross Center
05.2018 - 07.2019
- Routed incoming mail and messages to relevant personnel without delay.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
Education
Health Sciences
Nashville State Community College
Nashville, TNHunters Lane High School
Nashville, TN06.2016
Skills
- Solution Implementation
- Medical Terminology
- Demographics Information
- Medical Billing and Collections
- Verifying Eligibility
- Patient Scheduling
- Patient Registration
- Medical Histories and Vital Statistics
- Patient Health Information Access
- Insurance Information Collection
- Electronic Health Records Systems
- Front Desk Operations
- Diagnostic Codes
- Till Counting
- Specialist Referrals
- Co-Payment Collection
- Customer Satisfaction
- Insurance Verification
- Registration Coordination
- Referral Coordination
- Verbal and Written Communication
- Registration Processing
- Call Screening
- Phone and Email Etiquette
- Appointment Confirmation
- Multi-Line Telephone Systems
- Patient Contact
- Punctual and Hardworking
- Patient Rights
Timeline
Patient Access Specialist
Vanderbilt Medical Center
09.2022 - Current
Personal Care Assistant
Public Partnerships
10.2021 - Current
Administrative Assistant
Visiting Angles
10.2019 - 06.2020
Front Desk Receptionist
Ross Center
05.2018 - 07.2019
Special Needs Caregiver
Addus Home Health Care
11.2017 - 10.2021
Health Sciences
Nashville State Community College
Hunters Lane High School
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