Shayla Wright

Schedule and confirm appointments, check in patients, and answer phones while transcribing all patient histories and provider notes into the EHR by end-of-day.

• Prepare charts, schedule, and patient forms and update patient records for 100% accuracy.
• Clean and prepare exam rooms before patient appointments to ensure check-in and rooming is completed in under 10 minutes.
• Maintain medical inventory by ordering new supplies and equipment as needed.
• Assist providers with forms and diagnostic requests and obtain PFTs, vitals and EKGs.
• Transcribe patient medical history for QTC EHR and VA and fax, scan, and print for records and billing with QTC.

Transcribed and edited physician reports from dictation using Nuance DAX and worked cohesively with physicians and managers to complete transcriptions.

• Translated medical jargon into correct terminology and followed all HIPAA rules and regulations regarding patient confidentiality.
• Reviewed patient charts for accuracy, correcting grammar, and syntax errors before submission to clinic.
• Demonstrated excellent skills to understand diverse accents and dialects.
• Referred to variety of medical sources to prevent mistakes in document transcription and maintain 99.7% auditing score average.
• Identified and rectified inconsistencies, deficiencies, and discrepancies in medical documentation.
• Applied medical terminology related to provider-specific treatments and techniques.
• Reviewed documentation for compliance with requirements and accuracy of information.
• Documented patient medical histories, vitals, and test results in electronic health records system.
• Attended training associated with role to improve skills and boost speed.
• Assisted in maintenance of medical charts and electronic medical record filing, Op reports, test results, and home care forms.
• Analyzed charts to abstract data for timely submission to maintain TAT under 1.5 and error resolution to maintain accuracy of over 99%.

Functioned as front-end supervisor and worked with management team to implement proper division of responsibilities, answered customer calls and questions, and processed returns.

• Processed cash, check, and credit card transactions with 112% accuracy and priced merchandise, stocked shelves, and took inventory of supplies.
• Identified potential shoplifters and alerted management.
• Trained and developed recent sales associates each quarter.
• Completed all point of sale opening and closing procedures, including counting contents of cash register and cash office.
• Oversaw all customer relations issues in a gracious manner and in accordance with company policies.
• Resolved customer complaints in a professional manner while prioritizing customer satisfaction.
• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
• Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
• Communicated clear expectations and goals to each team member.
• Maintained established merchandising standards, including window, sales floor, and promotional display.

Completed new hire packets, maintained employee records, and entered new employee data.

• Assisted senior recruiting staff with career fairs and recruiting events and assisted payroll coordinator with payroll entry.
• Provided excellent customer service to all employees, greeted the public, and answered phone calls and directed them accordingly to maintain 100% customer satisfaction.
• Distributed mail to and from Human Resources staff members and filed and scanned archived employment applications from previous year’s applicants.