Shayla wysong
Orange
Summary
Dedicated bus driver with a clean driving record and a strong focus on safety compliance. Proven ability to implement effective safety practices and assist passengers with special needs.
Overview
12
12
years of professional experience
Work History
Bus Driver
West Orange Cove Isd
Orange, TX
02.2014 - Current
- Ensured safe and timely transportation of students to and from school.
- Conducted regular vehicle inspections, maintaining compliance with safety regulations.
- Collaborated with school staff to establish effective routing schedules for optimal efficiency.
- Implemented behavior management techniques, fostering a positive environment on the bus.
- Operated shuttle bus efficiently, ensuring timely transportation for passengers.
- Adhered to safety protocols and regulations, maintaining a safe driving record.
- Assisted passengers with luggage and special needs, enhancing customer service experience.
- Conducted regular vehicle inspections, identifying maintenance needs proactively.
Billing Specialist
Houston, TX
10.2024 - 11.2025
- Processed billing statements accurately to ensure timely client invoicing.
- Reviewed account discrepancies, implementing corrective measures to resolve issues efficiently.
- Collaborated with cross-functional teams to streamline billing procedures and enhance service delivery.
- Mentored junior staff on best practices in billing operations and compliance standards.
- Reviewed and resolved billing discrepancies to enhance revenue cycle efficiency.
- Managed comprehensive medical coding for diverse healthcare services, ensuring compliance with industry standards.
- Handled customer complaints professionally, leading to improved satisfaction ratings.
- Collaborated with team members to streamline service processes and enhance operational efficiency.
Health Care Aide
Beaumont, TX
02.2021 - 08.2022
- Delivered compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted with medication management, monitoring adherence to prescribed regimens.
- Supported mobility and physical rehabilitation through tailored exercise programs.
- Collaborated with healthcare teams to develop and implement personalized care plans.
- Maintained accurate patient records, ensuring compliance with healthcare regulations.
- Trained new aides in patient care protocols, enhancing overall team performance.
- Advocated for patient needs, fostering trust and communication between patients and families.
- Provided compassionate personal care, assisting with daily living activities and enhancing client comfort.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored and documented patient health status, reporting changes to medical staff promptly.
Customer Service Representative
Dillard's
Houston, TX
03.2019 - 08.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed transactions accurately, ensuring a seamless checkout experience for customers.
- Assisted in training new employees on customer service protocols and systems.
- Maintained up-to-date knowledge of product lines to provide informed recommendations to customers.
- Managed complex billing issues, providing clear explanations of insurance processes.
- Trained new staff on customer service protocols and systems for improved team performance.
- Implemented process improvements that reduced response times for patient queries significantly.
Front Desk Receptionist
Vinton, LA
07.2019 - 02.2020
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Welcomed and assisted visitors, ensuring positive first impressions of organization.
- Coordinated scheduling for meetings and appointments, optimizing executive availability.
- Maintained accurate records of incoming and outgoing correspondence, enhancing document tracking.
- Responded to inquiries and resolved issues promptly, enhancing guest satisfaction levels.
- Managed guest check-in and check-out processes efficiently, ensuring a seamless experience.
Housekeeping Supervisor
Vinton, LA
02.2014 - 09.2016
- Trained and mentored staff on best practices in cleaning techniques and safety procedures.
- Coordinated scheduling and workflow to optimize team efficiency and coverage across facilities.
- Conducted inspections to maintain high-quality service levels and address issues proactively.
- Trained and mentored staff on best practices for efficient room turnover and customer service.
- Developed cleaning schedules to optimize resource allocation and workflow efficiency across shifts.
- Implemented inventory management system for cleaning supplies, enhancing cost-effectiveness and availability.
- Collaborated with management to address guest feedback, improving overall satisfaction ratings.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
Clearwater, FL02-2025
High School Diploma -
West Orange Stark High
West Orange Tx05-2012
Skills
- Clean driving record
- Safety-focused
- Pre-trip inspections
- Weather condition driving
- Safety practices
- Problem-solving
- DOT regulations
- Scheduling adherence
- Elderly and disabled assistance
- Disability awareness
- Passenger safety
- Transporting students
- Passenger assistance
Languages
English
Professional Working
Timeline
Billing Specialist
10.2024 - 11.2025
Health Care Aide
02.2021 - 08.2022
Front Desk Receptionist
07.2019 - 02.2020
Customer Service Representative
Dillard's
03.2019 - 08.2020
Bus Driver
West Orange Cove Isd
02.2014 - Current
Housekeeping Supervisor
02.2014 - 09.2016
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
West Orange Stark High