Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayla Gwin

Grove Hill,AL

Summary

Organized assistant coordinator with talents in office operations, time-management and recordkeeping. Adaptable and versatile to work on multiple projects simultaneously. Excellent understanding of operation, management and basic maintenance of office equipment. Knowledgeable case manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Patient Access Specialist

Thomasville Regional Medical Center
06.2023 - Current
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Collected and validated patient demographics and insurance information.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Prepared patient identification band and completed admissions papers.
  • Providing excellent customer service by promptly answering patient inquiries.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Assistant Coordinator/Case Manager (Dual Position)

Southwest Alabama Behavioral Health Care Systems
10.2022 - Current
  • Responsible for overseeing 14-bed group home
  • Researched best practices and developed strategies to improve program outcomes.
  • Analyzed trends and data to inform decision-making and program development.
  • Created and managed budgets, efficiently allocating resources for social and community service projects.
  • Provided leadership, guidance and support to staff members.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Monitored clients' progress and tracked client services to provide crisis interventions.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Developed comprehensive discharge plans to transition clients to appropriate service providers in community.
  • Developed and implemented safety plans for clients at risk of harm to provide protection.
  • Facilitated individual and group sessions to promote positive behavior change for clients.
  • Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.

Certified Clinical Hemodialysis Technician

Fresenius Kidney Care Dialysis
10.2017 - 10.2023
  • Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
  • Cleaned and connected fistulas, grafts and catheters to prevent infection.
  • Set-up equipment for dialysis and primed dialyzer in preparation for use.
  • Started and ended reverse osmosis water systems and completed water quality monitoring tests.
  • Explained dialysis procedures to patients and answered questions and concerns prior to starting dialysis.
  • Performed routine quality control and safety checks on all equipment.
  • Cleaned and disinfected hemodialysis machines, chairs, trays, room and equipment.
  • Monitored each patient closely during treatment to check for any adverse reactions or change in condition and reported emergencies to attending nurses.
  • Recorded patient's pre-dialysis weight, vitals, and any new medical conditions.
  • Explained dialysis procedures and hemodialysis machine operation to patients prior to treatment to ease anxieties.
  • Conducted equipment and safety checks on hemodialysis equipment and supplies.
  • Followed directions when mixing dialysate and priming dialyzer with saline or heparinized solutions.
  • Recorded client data on hemodialysis flow chart.
  • Provided in-patient care for 5 dialysis patients simultaneously focusing on providing clean, safe, and comfortable treatment environment.
  • Safely transported, transferred and positioned patients on chairs for treatment.
  • Maintained accurate patient charts and medical records.
  • Participated in hospital and clinic staff meetings to discuss patient care.
  • Advised patients and families on health topics pertinent to care and treatment.

Education

MBA - Healthcare Management

Western Governors University
Salt Lake City, UT
05.2024

Bachelor of Science - Healthcare Management

University of South Alabama
Mobile, AL
05.2022

Associate of Science - Health Sciences

Coastal Alabama Community College
Monroeville, Al.
05.2017

Skills

  • Planning and Coordination
  • Interpersonal Communication
  • Organization and Time Management
  • Active Listening
  • MS Office
  • Decision-Making
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Excellent Communication
  • Patient advocate

Certification

  • Certified Case Manager, Southwest Alabama Behavioral Healthcare Systems - November 2022
  • CCHT - Certified Clinical Hemodialysis Technician
  • Licensed Phlebotomist - June 2017
  • First Aid/CPR Certified


Timeline

Patient Access Specialist

Thomasville Regional Medical Center
06.2023 - Current

Assistant Coordinator/Case Manager (Dual Position)

Southwest Alabama Behavioral Health Care Systems
10.2022 - Current

Certified Clinical Hemodialysis Technician

Fresenius Kidney Care Dialysis
10.2017 - 10.2023

MBA - Healthcare Management

Western Governors University

Bachelor of Science - Healthcare Management

University of South Alabama

Associate of Science - Health Sciences

Coastal Alabama Community College

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Shayla Gwin