Shaylah Kempke

I was offered the Assistant Manager position starting out, due to my years of experience and hard work within the company.

• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborate with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Conduct regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
• Resolve customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Manage cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Monitor employee performance through regular evaluations, providing constructive feedback for professional development
• Ensure compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilize POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Conduct regular meetings with staff to communicate goals, expectations, and provide updates on company initiatives
• Maintain a clean and organized work environment, adhering to sanitation guidelines for food safety compliance
• Investigate discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed

• Crafted and served a wide variety of cocktails, beers, and wines to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Efficiently handled cash transactions and accurately processed payments using POS system
• Collaborated with kitchen staff to ensure timely delivery of food orders for customers seated at the bar
• Provided exceptional customer service by engaging with guests in a friendly manner and anticipating their needs
• Resolved customer complaints promptly and effectively to maintain high levels of satisfaction
• Collaborated with management on pricing strategies based on market trends and competitor analysis
• Participated in monthly team meetings to discuss new promotions or menu changes

I was given a management position after serving for two years with this company.

• Oversaw daily operations ensuring optimal service quality and customer satisfaction.
• Trained and mentored staff on best practices for guest service and operational efficiency.
• Implemented process improvements leading to enhanced workflow and reduced wait times.
• Resolved customer complaints promptly, fostering a positive dining experience.
• Met with customers to discuss service needs and offer available solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.