Summary
Overview
Work History
Education
Skills
Certification
Best customer support
Timeline
Generic

Shaylah McNealy

Linden

Summary

Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Office Administrative Assistant

Driven Brands
02.2025 - 06.2025
  • Assisted in managing front office operations to ensure smooth daily functioning.
  • Managed office supplies inventory, ensuring availability for daily operations.
  • Contributed to creating a welcoming environment for visitors and clients.
  • Developed positive relationships with clients through attentive service during initial contact points like reception desk interactions or telephone call handling.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Performed monthly financial reporting and recorded payments to keep accounting system updated.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.

Receptionist Administrator

Woodbridge Ford
11.2022 - 12.2024
  • Managed front desk operations, greeting visitors and directing inquiries to appropriate departments.
  • Communicated effectively with team members to streamline workflow and improve service delivery.
  • Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
  • Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.

Customer Service Representative

Congruent Solutions
03.2021 - 12.2021
  • Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
  • Maintained accurate records of customer interactions using CRM systems to enhance service quality.
  • Improved response times by streamlining communication channels with internal departments.
  • Collaborated with team members to identify recurring issues and propose solutions for improved service efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Maintained up-to-date knowledge of product and service changes.

Claims Representative

Ashley Furniture Homestore
04.2018 - 08.2019
  • Reviewed and processed claims to ensure compliance with company policies and regulations.
  • Investigated claim issues by gathering relevant documentation and conducting interviews with involved parties.
  • Communicated effectively with clients to explain coverage details and resolve discrepancies in claims submissions.
  • Collaborated with internal departments to streamline claims processing and improve turnaround times.
  • Developed strong relationships with clients, facilitating trust and open communication during the claims process.
  • Provided exceptional customer service, addressing concerns and resolving issues promptly.

Retention Specialist

Dish Network Corp
02.2016 - 07.2018
  • Analyzed customer feedback to identify trends and improve retention strategies.
  • Developed personalized communication plans to enhance customer engagement and loyalty.
  • Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
  • Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
  • Enhanced team knowledge and skills with regular training sessions on product updates and communication techniques.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Education

No Degree - Communications

Monmouth University
West Long Branch, NJ
08-2013

High School Diploma -

Newark Collegiate Academy
Newark, NJ
06-2013

Skills

  • Data entry
  • Verbal communication
  • Microsoft office
  • Schedule management
  • Customer service
  • Computer skills
  • Strong problem solver
  • Data organization
  • Billing and invoicing

Certification

  • CAP - Certified Administrative Professional

Best customer support

At Dish Network- I was number two in the entire enterprise. I made the most money for the company and was great om the sales team as well with upselling the company's products and services to customers. 


At  Driven Brands- I was number two in their region for the best customer support rates and customer reviews online

Timeline

Office Administrative Assistant

Driven Brands
02.2025 - 06.2025

Receptionist Administrator

Woodbridge Ford
11.2022 - 12.2024

Customer Service Representative

Congruent Solutions
03.2021 - 12.2021

Claims Representative

Ashley Furniture Homestore
04.2018 - 08.2019

Retention Specialist

Dish Network Corp
02.2016 - 07.2018

No Degree - Communications

Monmouth University

High School Diploma -

Newark Collegiate Academy

Similar Profiles

CREATE PROFILE