Shaylan Meade
Monticello,IN
Summary
As an individual who has worked in education, I have grown in many areas. I have become more patient and understanding in situations. I have taken on more
leadership roles and have worn many hats in the field. I came from a high call volume job that prepared me to collectively gather client information and enter it
into a program for future appointments. I learned how to efficiently call customers to collect debts, talk about services, and land opportunities for estimates. I
handled schedules for more than ten plus works and maintained a relationship with communication to all. I enjoy staying busy, organized, and updated on everything needed for my job. I have volunteered many hours for various organizations and events throughout the community. I have also worked alongside many members of the community.
Overview
5
5
years of professional experience
Work History
Paraprofessional
Twin Lakes School Corporation
07.2022 - Current
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Supported school initiatives by participating in professional development opportunities and collaborating with colleagues on best practices for student growth and achievement.
- Collaborated with teachers to develop and implement individualized education plans for students with multilingual needs.
Call Center Representative
Acculevel
09.2020 - 09.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Managed schedules and appointments for team members.
Childcare Assistant
The Learning Tree Academy
09.2021 - 03.2022
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Managed daily routines including meal preparation, naptime, and activity setup for efficient operations.
- Built strong relationships with parents by providing regular progress updates and addressing concerns promptly.
- Monitored children's progress and identified areas of improvement.
- Supported early language development through storytelling, songs, and interactive conversations with children.
- Maintained daily records of children's individual activities, behaviors, meals, and naps.
- Worked with state on preparing files and entering child information into a state data base.
Education
Lowell High Senior High School
Lowell, IN05-2010
Skills
- Effective communication
- Small group and individual assistance
- Data collection
- Organization
- Computer skills
- Documentation
- Progress monitoring
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Resolving issues
- Customer service
- Processing payments
- Collecting payments
- Phones
- Leadership
Additional Information
- Participated in Leadership White County
- Active roll on the Monticello youth baseball and football board as secretary/media
- Participated in many Monticello Chamber events when we had a chamber
- Volunteered for S.O.M.A
- Volunteered for Christmas in July golf outings
- Volunteered for Monticello/White County on many different occasions
Timeline
Paraprofessional
Twin Lakes School Corporation
07.2022 - Current
Childcare Assistant
The Learning Tree Academy
09.2021 - 03.2022
Call Center Representative
Acculevel
09.2020 - 09.2021
Lowell High Senior High School
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