Shaylana Hayes
Mission Viejo,CA
Summary
Highly motivated professional with a proven track record in various customer-focused roles. Quick learner with an outgoing and personable demeanor, I consistently maintain a positive and upbeat personality while delivering exceptional customer service. My strong sense of responsibility drives me to excel both as an effective team player and when working independently. With a background in customer service, order management, and problem-solving, I bring a versatile skill set to create positive experiences and meet the diverse needs of clients and customers.
Overview
7
7
years of professional experience
Work History
Lead Hostess/Server
11.2021 - Current
- Stadium brewing co
- Efficiently managed the dining area, including seating guests, maintaining a welcoming atmosphere, and closing out tables
- Skillfully handled voids and discounts for employee food and investor meals, demonstrating financial responsibility
- Warmly greeted and seated guests, ensuring a positive first impression
- Provided menus, utensils, and checked restrooms to maintain a pleasant dining environment
- Managed to-go orders and processed payments efficiently
- Took orders, ensured timely food and beverage delivery, and answered menu inquiries
- Engaged in frequent side work and restocking responsibilities.
Child Care Provider
05.2017 - Current
- NannyLane & Personal references
- Offered comprehensive child care services in the homes of families, demonstrating a commitment to ensuring the safety and well-being of children from the ages of 1 year and up
- Facilitated after-school pick-ups, provided homework assistance, and organized transportation to extracurricular activities, ensuring children's schedules ran smoothly
- Engaged in interactive childcare for young children, focusing on early learning activities such as teaching shapes and colors
- Orchestrated outdoor activities, including trips to the park, to promote physical activity and social development
- Prepared nutritious breakfasts, snacks, and dinners, catering to individual dietary needs and preferences
- Expertly handled infant care, including diaper changes, tummy time, and naptime routines, fostering a comfortable and nurturing environment
- Ensured a clean and safe living space, maintaining a high level of hygiene and organization.
Hostess
PF
08.2019 - 07.2020
- Changs
- Cordially greeted arriving guests and promptly seated them, ensuring a positive initial experience
- Conducted regular bathroom checks to maintain cleanliness and guest comfort
- Coordinated with the to-go specialists to ensure timely pickup of to-go orders
- Diligently maintained a tidy host station, contributing to a well-organized and welcoming environment for guests.
Shift Leader
Acai Republic
07.2018 - 08.2019
- Provided exceptional customer service by greeting all customers with a warm and friendly demeanor, treating them as if they were family and friends
- Demonstrated efficiency and quality by crafting customers' orders right in front of them, ensuring both speed and top-notch product quality
- Assumed responsibility for both opening and closing the store, with closing duties encompassing thorough cleaning of the entire premises, ensuring all machines were properly turned off, and restocking and organizing items for the next business day
- Operated the cash register, efficiently processing orders and payments
- Managed incoming deliveries, ensuring items were properly stored and accounted for in the store.
Swim Instructor
YMCA
04.2017 - 12.2017
- Instructed private one-on-one swim lessons and group sessions for individuals ranging in age from 4 to adults, catering to diverse skill levels and needs
- Prioritized water and pool safety at all times, ensuring a secure learning environment
- Maintained detailed records of each student's progress, closely tracking their development and proficiency in swimming skills
- Assessed and guided each student to master the skills appropriate to their level, celebrating their achievements and ensuring they had a solid foundation before advancing
- Created a fun and engaging atmosphere during lessons, while effectively managing younger group sessions
- Regularly communicated with parents, providing updates on their child's progress, highlighting areas for improvement, and their successes.
Lifeguard
Viejo
04.2016 - 11.2016
- Successfully completed rigorous lifeguard training, earning certification in Emergency Medical Response (EMR)
- Enforced water and area safety rules, ensuring the well-being of all guests at the facility
- Diligently maintained a vigilant post, conducting continuous and thorough scans of the water and surrounding areas
- Rotated posts regularly to maintain alertness and coverage
- Provided lifeguard support during triathlons, ensuring the safety of athletes by ensuring they stayed within designated boundaries and were not in need of assistance.
Education
Saddleback College
06.2020
High School Diploma -
Capistrano Valley High School
San Juan Capistrano, CA06.2018
Skills
- Customer Service
- Communication
- Teamwork
- Time Management
- Safety Awareness
- Adaptability
- Organizational Skills
- Leadership
- Problem Solving
- Caring and Nurturing
Timeline
Lead Hostess/Server
11.2021 - Current
Hostess
PF
08.2019 - 07.2020
Shift Leader
Acai Republic
07.2018 - 08.2019
Child Care Provider
05.2017 - Current
Swim Instructor
YMCA
04.2017 - 12.2017
Lifeguard
Viejo
04.2016 - 11.2016
Saddleback College
High School Diploma -
Capistrano Valley High School
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