Shayla S. Alcala
Modesto,CA
Summary
Professional catering expert with significant experience in managing all aspects of food service operations. Skilled in menu planning, vendor negotiations, and ensuring top-tier client satisfaction. Strong focus on team collaboration and consistently achieving results. Reliable and adaptable, excelling in dynamic environments. Proven expertise in overseeing events from start to finish, enhancing guest experiences, and maintaining high standards of quality and efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Catering Manager
Jays Tacos
01.2023 - 05.2025
- Hired and trained both permanent and temporary staff members.
- managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Deploy and dismantle equipment.
- Handled catering scheduling, ordered food and planned events.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Maintain clean and healthy environments.
- Provided tableware sanitation.
Cleaning Crew Member
Contracted
10.2024 - 12.2024
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls, windows and doors.
- Used time management Demonstrating attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Emptied trashcans and transported waste to collection areas.
- Worked alongside other cleaners to complete jobs in church halls, banquet rooms and auditoriums.
- Enhanced cleanliness standards by consistently maintaining a well-organized efficient cleaning routine.
Personal Assistant to the Owner
Non Profit Organization
03.2024 - 12.2024
- Helped ex-gang members rehabilitate into society via education
- Oversaw scheduled donations to libraries all over the Compton area.
- Increased productivity by prioritizing tasks and ensuring deadlines were met consistently.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained an organized workspace for the owner which facilitated easy access to important documents when needed.
- Maintained appropriate filing of personal and professional documentation.
- Improved communication between the owner and external parties by drafting professional correspondence on their behalf.
Manager
Pizza Hut
12.2023 - 07.2024
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
- Oversaw inventory management, optimizing stock levels, rotating items and reducing waste.
- Providing financial management and proper scheduling for a staff of 15.
- Maximized performance by monitoring daily activities and opportunities for contributions
- Extensive knowledge of operating and maintaining machinery and equipment.
Security Guard Officer
Prada
02.2023 - 12.2023
- Monitoring and patrolled buildings, grounds, and work sites daily. Securing expensive high end merchandise.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while maintaining strict vigilance over potential security hazards or breaches.
- Produced an extremely professional environment with associates.
- Maintained an up to standard dress code.
- Proficient composure around famous and well known clients. also navigating clients to the correct associate.
- Served as primary point of contact for any security-related inquiries or concerns from staff members or guests.
Retail Sales Associate
AutoZone
09.2022 - 02.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- managed incoming calls
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
Crew Member
McDonalds
09.2021 - 06.2022
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Fostered positive team environment by assisting coworkers during rush periods.
- Maintained cleanliness and organization of dining area, increasing customer satisfaction.
- Replenished serving stations with fresh food and cleaned up spills.
- Brewed coffee and tea and changed out drink station syrups.
- Documented customer orders and conveyed special requests to kitchen staff.
- Completed milkshakes and ice cream desserts for customers.
- Provided sanitation in the kitchen area, dishwashing and maintaining a clean, safe walk space for team members.
Cashier Trainer
Philly Cheese Steak and Lemonaid
03.2020 - 08.2021
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Improved communication between cashiers and other departments, fostering a more cohesive store environment.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Facilitated cross-training opportunities for employees interested in expanding their skillset beyond their primary roles as cashiers.
- Also assisted in other positions such as, prep cook, occasional cook, janitor, kitchen sanitation, dishwashing, handled inventory and presuming great customer service.
- Restocked freezers, appetizers and desserts, lemonade machine.
- produced new menu ideas, thus improving customer sales.
- practiced food temperature checks while rotated food and drinks, ensuring food and safety operations are conducted properly.
Call Center Representative
LL & Jays Communications
03.2021 - 04.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Having extensive knowledge of the products being sold providing consumer fulfillment.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, promoted the use of solar panels and reducing hold times for customers.
- Appointed clients appointments further ensuring sales.
Cashier Team Lead
Water And Ice Ahwatukee
04.2019 - 12.2019
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Served the best ice water in the valley. Secure sales in icecream and store front items and snacks.
- Preformed food and safety analysis.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Education
High School Diploma -
Ceres Adult School
Ceres, CA05.2020
BBA - Business Marketing, Business Association
Los Angeles City College
Los Angeles, CA06-2027
Skills
- Event planning proficiency, event coordination, staff leadership, delegating assignments and tasks
- ServSafe manager, fire safety regulations, managed food and safety operations
- Work planning and prioritization, scheduling staff, financial management, cost control
- Managing reservations and large parties, inventory analysis, coaching and mentoring,
- POS terminal operation, file management
Certification
security guard card
leadership development recognition
- Licensed unarmed security guard - 04/30/2026
- Safeserv manager certification, pizza hut - December 2023- July 2024
Timeline
Cleaning Crew Member
Contracted
10.2024 - 12.2024
Personal Assistant to the Owner
Non Profit Organization
03.2024 - 12.2024
Manager
Pizza Hut
12.2023 - 07.2024
Security Guard Officer
Prada
02.2023 - 12.2023
Catering Manager
Jays Tacos
01.2023 - 05.2025
Retail Sales Associate
AutoZone
09.2022 - 02.2023
Crew Member
McDonalds
09.2021 - 06.2022
Call Center Representative
LL & Jays Communications
03.2021 - 04.2021
Cashier Trainer
Philly Cheese Steak and Lemonaid
03.2020 - 08.2021
Cashier Team Lead
Water And Ice Ahwatukee
04.2019 - 12.2019
High School Diploma -
Ceres Adult School
BBA - Business Marketing, Business Association
Los Angeles City College
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