Dynamic and results-driven professional with extensive experience in leadership and customer service. Proven track record in problem-solving and team development, achieving a five-year streak of positive customer feedback. Skilled in training and organization, with a strong focus on enhancing operational efficiency and driving sales growth. Experienced in overseeing complex operational functions and implementing process enhancements. Utilizes strong leadership abilities to drive team collaboration and meet organizational benchmarks. Knowledgeable in strategic planning and resource management to support optimal operational performance.
Hi, I’m
Shayla Smith
Springfield Gardens,NY
Summary
Overview
26
years of professional experience
Work History
Burlington
Operations Manager
05.2023 - Current
Job overview
- Oversaw daily store operations, including staffing, merchandising, and customer service.
- Managed workflow, delegated tasks, and ensured compliance with company policies and procedures.
- Improved operational efficiency by monitoring performance, resolving issues, and maintaining a smooth store environment.
- Led inventory management, scheduling, and team development to maintain high productivity and customer satisfaction.
- Directed operational strategies and upheld brand standards to meet sales goals and drive overall store performance.
Starbucks
Store Manager
09.2019 - 05.2023
Job overview
- Manage effectively inventory, cost of goods control as well as labor costs.
- Contribute towards the profitability of store through seeking opportunities to enhance sales.
- Maintain daily, weekly as well as periodical financial reports.
- Ensure entire cash handling and register function is performed accurately and consistently.
- Maintain store operations, financial contribution, and partner development final accountability.
- Expect as well as encourage complete participation of partners to develop store goals plus develop plans.
- Provide continuing performance feedback and conduct formal performance along with salary reviews plus counsel partners.
Apple Inc.
Product Zone Manager
04.2017 - 09.2019
Job overview
- Administrative fund and business support for the apple store.
- Managed multiple commitments to customers, staff and operations.
- Facilitated business experiences through in-store briefings, workshops, and events.
- Developed qualified leads by phone.
Macys Backstage
Store Manager
08.2015 - 05.2017
Job overview
- Developed team of associates through coaching, follow-up and recognition.
- Provided leadership in delivery of all division initiative and clearly communicates objectives and priorities to team. Effectively merchandised sales floor to the needs of the business.
- Monitored queue line to adjust staffing as necessary for line busting.
- Maintain high customer readiness standards, delivers a clean, neat and easy to shop environment.
- Arranged items in favorable positions and areas of the store for optimal sales.
- Established and maintain proper high traffic displays, resulting in increased sales.
- Celebrated and recognize individual and team success. Handled cash services for opening and closing procedures
Sears
Divisional Merchandise Manager
07.2012 - 05.2015
Job overview
- Managed store stocking, floor sets and opening/closing procedures.
- Monitored and reviewed store performance daily, weekly, monthly basis.
- Maximized the sales and profitability of the store to achieve growth.
- Monitored and reviewed staff and store performance on a regular basis.
- Organized, prepared and arranged promotional materials and displays.
- Quickly responded to customers complaints, request ad comments
QUEENS COLLEGE City Univesity of Ny
Media Studies Dept, Production Assitant
09.2011 - 05.2012
Job overview
- Assisted in all phases of production processes.
- Demonstrated proficiently in camera and lighting techniques, directed and assistant with the floor managing and technical set up audio and visual equipment.
- Assisted in the editing and post-production of video and media projects
York College, City Univesity of Ny
Nursing Dept, CUNY Executive Assistant
09.2006 - 11.2010
Job overview
- Monitored Vice President’s 300k budget and oversee preparation of contracts, payment requests, purchase requisitions, financial transactions and staff personnel actions;
- Created filing system.
- Collected information or data from various sources; filed, and retrieved books, documents and/ or data as needed.
- Provided receptionist services; sets up appointments; keep calendars; refer students, faculty, other CUNY employees and general public to proper areas or persons.
- Interviewed and supervised College Assistants, College Work Study Students, Students Aides, Summer Interns, and Volunteers
Oldnavy
Customer Service Supervisor
10.1999 - 09.2006
Job overview
- Assigned associates tasks and administer breaks and lunches per company standards.
- Formulated pricing policies by reviewing merchandising activities; determined additional needed sales promotion; authorized clearance sales; & studied trends.
- Interfaced with customers to identify needs, field questions and facilitate sales.
- Coached and mentor new employees in customer-service processes and company policies, train employees for markdowns.
- Received Customer Service Award for outstanding track record of positive customer feedback five consecutive years
Education
Kingsborough Community CollegeBrooklyn, NY
Associate of Liberal Arts from Communications And Media Studies
05-2008
University Overview
Skills
- Problem solving
- Flexibility
- Communication
- Organization
- Critical thinking
- Collaboration
- leadership
- Time Management
- Decision making
- Training and Development
Accomplishments
Accomplishments
- Comprehensive background leading all aspects of retail operations, (merchandising, sales, customer service, inventory, personnel and payroll management)
- Repeatedly named “Employee of the Month” at both companies in recognition of excellent job performance and customer service.
- Commended by supervisors for flexibility in changing work hours when asked and filling in during scheduled off-days for absent employees.
Timeline
Operations Manager
Burlington
05.2023 - Current
Store Manager
Starbucks
09.2019 - 05.2023
Product Zone Manager
Apple Inc.
04.2017 - 09.2019
Store Manager
Macys Backstage
08.2015 - 05.2017
Divisional Merchandise Manager
Sears
07.2012 - 05.2015
Media Studies Dept, Production Assitant
QUEENS COLLEGE City Univesity of Ny
09.2011 - 05.2012
Nursing Dept, CUNY Executive Assistant
York College, City Univesity of Ny
09.2006 - 11.2010
Customer Service Supervisor
Oldnavy
10.1999 - 09.2006
Kingsborough Community College
Associate of Liberal Arts from Communications And Media Studies