Summary
Overview
Work History
Education
Skills
Timeline
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Shayla Voets

Canoga Park,CA

Summary

Dependable team member trained in register operations and customer service. Contributes to smooth front-end operations and goes beyond requirements to handle customer needs. Reliable, team-oriented, and efficiently completes assignments. I am highly motivated to exceed expectations and deliver exceptional results. I am also highly resourceful, constantly discovering creative solutions to overcome challenges and accomplish objectives with maximum efficiency. One of my strengths is adaptability, allowing me to smoothly navigate and excel in constantly evolving work environments.

Overview

8
8
years of professional experience

Work History

Cashier/SCO Host

Sprouts Farmer Market
Woodland Hills, CA
01.2022 - Current
  • Greeted customers and answered any questions they had about the store's products and services.
  • Scan, bag and load groceries.
  • Verified that customers were of legal age to purchase alcohol.
  • Operated cash register efficiently and accurately. Processed payments by cash, check, credit card, vouchers, gift card or automatic debit.
  • Processed returns and exchanges of items in accordance with store policies.
  • Conducted price checks or discounts as requested by customers.
  • Maintained cleanliness of checkout area including countertops, register and floors.
  • Ensured compliance with all safety regulations within the store environment.
  • Provided excellent customer service while promoting loyalty programs to increase sales potential.

Customer Service Representative/Sales

NuVet Labs
Westlake Village, CA
09.2021 - 12.2022
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing and returns.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Office Assistant

Syndex Trucking, Inc.
Buttonwillow, CA
07.2016 - 06.2021
  • Greeted visitors and determined their needs.
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
  • Performed data entry tasks into various computer systems accurately and efficiently.

Education

High School Diploma -

Van Nuys H.S.
Van Nuys, CA
06-1989

Skills

  • POS System
  • Cash Register Operation
  • Payment Processing
  • Cash Handling
  • Currency Counting
  • Payment Collection
  • Returns processing
  • ID Verification
  • SCO Host
  • Customer Assistance and Service
  • Sales
  • Typing
  • Product Recommendations/Product Knowledge
  • Complex Problem-Solving

Timeline

Cashier/SCO Host

Sprouts Farmer Market
01.2022 - Current

Customer Service Representative/Sales

NuVet Labs
09.2021 - 12.2022

Office Assistant

Syndex Trucking, Inc.
07.2016 - 06.2021

High School Diploma -

Van Nuys H.S.

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Shayla Voets