Shaylee Bernard
Potsdam,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Care Specialist II & Trainer
Community Bank NA
04.2022 - Current
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Directed specific questions to appropriate branch personnel and exceeded customer service satisfaction ratings.
- Maintained confidentiality of banking records and client information to avoid possible data breaches.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
Substitute Teacher/Long Term CSE Office Assistant
Norwood-Norfolk Central School
09.2021 - 04.2022
- Enforced classroom routines to keep students on schedule and operating at consistent level.
- Implemented lesson plans assigned by classroom teacher to educate students about key concepts.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls, dispersed incoming mail, and tracked documentation.
Day Care Worker
Bright Beginnings Daycare
03.2021 - 09.2021
- Prepared meals, snacks and refreshments for children according to dietary needs and restrictions.
- Enforced rules to teach good manners and maintain safe environment both indoors and outdoors.
- Developed and enforced positive strategies to encourage good behavior.
Receptionist
State Farm
11.2020 - 01.2021
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
Cashier/Supervisor
Price Chopper
05.2018 - 11.2020
- Trained new team members in cash register operation, collecting payments and providing accurate change.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Retail Sales Associate
Bon-Ton
04.2017 - 01.2018
- Helped customers find specific products, answered questions and offered product advice.
- Processed payments promptly for customers to exceed productivity standards.
- Helped with purchases and signed customers up for rewards program.
Education
Bachelor of Arts - Psychology
SUNY Potsdam
Potsdam, NY05.2022
High School Diploma -
Norwood-Norfolk Central Highschool
Norwood, NY06.2018
Skills
- People skills
- Customer service
- Problem resolution
- Organizational skills
- Professional telephone demeanor
- Computer Skills
- Complaint Handling
- Call center experience
- Appointment Scheduling
- First Call resolution
- Understanding Customer Needs
- Inbound Customer Service
Timeline
Customer Care Specialist II & Trainer
Community Bank NA
04.2022 - Current
Substitute Teacher/Long Term CSE Office Assistant
Norwood-Norfolk Central School
09.2021 - 04.2022
Day Care Worker
Bright Beginnings Daycare
03.2021 - 09.2021
Receptionist
State Farm
11.2020 - 01.2021
Cashier/Supervisor
Price Chopper
05.2018 - 11.2020
Retail Sales Associate
Bon-Ton
04.2017 - 01.2018
Bachelor of Arts - Psychology
SUNY Potsdam
High School Diploma -
Norwood-Norfolk Central Highschool
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