Shaylee Brown
Summary
I strive to be a diligent Pharmacy Technician with a background as a Pharmacy Technician Trainee, known for accuracy in medication preparation and assisting pharmacists. I am confident in managing prescriptions, ensuring compliance with pharmacy regulations, and maintaining patient confidentiality. I demonstrate proficiency in inventory management and customer service, contributing to smooth and efficient pharmacy operation.
Overview
3
3
years of professional experience
Work History
Pharmacy Technician Trainee
Wayne Community Health Center
07.2024 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosages, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in person or over the telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Customer Service Representative
Blooms On Main
01.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Waitress
Sunglow Restaurant
03.2024 - 05.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Answered customers' questions, recommended items, and recorded order information.
Education
Pharmacy Technician Certification - Pharmacy Technician
Pharmacy Technicians University
Online08-2024
High School Diploma -
Wayne High School
Bicknell, UT05-2024
GED -
Snow College
Ephraim, UT05-2024
Skills
- Inventory organization
- Problem-solving skills
- Effective communication skills
- Medication dispensing
- Pharmacology fundamentals
- Team collaboration
- Drug interaction awareness
- Customer service
- HIPAA compliance
Timeline
Pharmacy Technician Trainee
Wayne Community Health Center
07.2024 - Current
Waitress
Sunglow Restaurant
03.2024 - 05.2024
Customer Service Representative
Blooms On Main
01.2022 - Current
Pharmacy Technician Certification - Pharmacy Technician
Pharmacy Technicians University
High School Diploma -
Wayne High School
GED -
Snow College
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