Shaylee Caudle
San Angelo,TX
Summary
Accomplished leader with a proven track record at Walmart, enhancing team performance and customer satisfaction through effective coaching, mentoring, and operations management. Skilled in conflict resolution and performance improvement, I consistently drive positive change and innovation, leading to significant advancements in efficiency and service quality.
Overview
6
6
years of professional experience
Work History
Food & Consumables Team Lead
Walmart
San Angelo, TX
01.2024 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
Entertainment Team Associate
Walmart
San Angelo, TX
02.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Increased customer satisfaction by providing exceptional support and resolving issues in a timely manner.
- Operated register to process payments and collect cash payment for order totals.
- Trained new team members by relaying information on company procedures and safety requirements.
- Developed strong cooperative relationships with coworkers and managers.
- Pursued learning opportunities to advance knowledge and take on leadership position.
Shift Lead
Firehouse Subs Inc
San Angelo, TX
06.2018 - 01.2023
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Maintained safe working environment by observing safety procedures, policies, and regulations.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
High School Diploma -
Central High School
San Angelo, TX06.2019
Skills
- Coaching and Mentoring
- Performance Improvement
- Schedule Management
- Operations Management
- Influencing skills
- Financial Acumen
- Problem-Solving
- People Management
- Conflict Resolution
- Staff education and training
- Goal Setting
- Mentoring
- Flexible Schedule
- Giving Constructive Feedback
Additional Information
PLE Certified
Workday Expert
Frontend Cross Trained
Availability Champion
Timeline
Food & Consumables Team Lead
Walmart
01.2024 - Current
Entertainment Team Associate
Walmart
02.2023 - Current
Shift Lead
Firehouse Subs Inc
06.2018 - 01.2023
High School Diploma -
Central High School