ShayLee Goodwin
Bloomfield,NM
Summary
Skilled Veterinary Technician with background in small and large animal care. Experience includes performing diagnostics, administering medications and vaccinations, surgical assistance, and client education. Excels in communication, empathy, and problem-solving to ensure optimal care for animals and clear, supportive interactions with pet owners. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Veterinary Technician
Farmington Veterinary Clinic
Farmington, NM
05.2019 - Current
- Performed physical examinations and diagnostic tests, such as x-rays, ultrasounds, blood work, urinalysis, and fecal analysis.
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Provided postoperative care for animals recovering from surgery including providing pain management treatments.
- Educated clients on proper animal nutrition and preventive health care techniques.
- Administered vaccinations and performed routine laboratory tests to check for any abnormalities in an animal's health condition.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Provided emotional support to owners whose pets were ill or had passed away due to a terminal illness.
- Responded promptly to emergency calls outside normal business hours.
- Prepared and labeled medications and instructed client on administration.
- Supported veterinarians to drive quality care, advocate for pets and educate clients.
- Obtained relevant health history and information from clients to maintain medical charts.
- Delivered excellent service to pet owners to drive repeat business.
- Listened to clients' questions and concerns regarding pets and delivered timely responses and information on treatment protocols and procedures.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Optometric Technician
High Desert Eye Care
Farmington, NM
06.2018 - 05.2019
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Assisted optometrist with more complex procedures, such as glaucoma testing and retinal imaging.
- Checked patient records for accuracy and updated them when necessary.
- Scheduled appointments for patients according to their needs and preferences.
- Instructed patients on how to properly use contact lenses or eyeglasses.
- Maintained a clean work environment by sterilizing instruments after each use.
- Provided guidance to patients regarding the selection of frames, lenses, and other eyewear accessories based on their individual requirements.
- Contacted insurance companies to verify coverage information prior to treatment.
- Prepared invoices for services rendered and collected payments from patients.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
- Answered phone calls from customers inquiring about services offered by the practice.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
Paralegal
Titus & Murphy Law Firm
Farmington, NM
06.2015 - 06.2018
- Drafted correspondence to clients and other attorneys.
- Maintained client files according to established protocols.
- Drafted discovery responses including interrogatories and requests for production of documents.
- Filed motions with courts electronically or via hard copy.
- Maintained calendars for upcoming court dates or deadlines related to cases.
- Provided administrative support such as answering phones or scheduling appointments.
- Coordinated subpoena services.
- Performed administrative duties such as photocopying, scanning, and organizing legal documents.
Education
High School Diploma -
Bloomfield High School
Bloomfield, NM05-2014
Skills
- Behavioral assessment
- Explaining treatment
- Understands confidentiality
- Calendar Management
- Conflict Mediation
- Adaptability
- Excellent Communication
- Time management abilities
Timeline
Veterinary Technician
Farmington Veterinary Clinic
05.2019 - Current
Optometric Technician
High Desert Eye Care
06.2018 - 05.2019
Paralegal
Titus & Murphy Law Firm
06.2015 - 06.2018
High School Diploma -
Bloomfield High School
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