Summary
Overview
Work History
Education
Skills
Timeline
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Shaylee Polanco

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

1
1
year of professional experience

Work History

Cashier/Customer Service Cashier

Chick-fil-A
Hollywood, CA
06.2021 - 03.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.

Education

High School Diploma -

Alain Leroy Locke College Preparatory Academy
Los Angeles, CA
06.2024

Skills

  • Teamwork and Collaboration
  • Bilingual and Food Handler Certified
  • Cleanliness and Sanitation
  • Managing Orders and Deliveries

Timeline

Cashier/Customer Service Cashier

Chick-fil-A
06.2021 - 03.2022

High School Diploma -

Alain Leroy Locke College Preparatory Academy

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Shaylee Polanco