Summary
Overview
Work History
Education
Skills
Timeline
Manager

Shaylee Rowe

Provencal,LA

Summary

Accomplished Manager and Receptionist with a proven track record at City Barbershop and Natchitoches Tans- The Bronzing Boutique, enhancing customer satisfaction and streamlining operations. Skilled in administrative support and problem-solving, adept at boosting efficiency and maintaining high service standards. Demonstrated ability to manage time effectively and foster positive client relationships.

Overview

2024
2024
years of professional experience

Work History

Receptionist

City Barbershop
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.

Manager

Natchitoches Tans- The Bronzing Boutique
04.2018 - 11.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Receptionist

Good Hope Veterinary Hospital
06.2022 - 11.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Assisted with onboarding new clients and securing paperwork completion.

Education

High School Diploma -

Natchitoches Central High School
Natchitoches, LA
05-2017

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry
  • Scheduling
  • File management
  • Administrative support
  • Bookkeeping
  • Basic accounting
  • Customer service
  • Problem-solving
  • Payment processing
  • Documentation

Timeline

Receptionist

Good Hope Veterinary Hospital
06.2022 - 11.2022

Manager

Natchitoches Tans- The Bronzing Boutique
04.2018 - 11.2023

Receptionist

City Barbershop

High School Diploma -

Natchitoches Central High School

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Shaylee Rowe