Shaylee Schaffer
Broken Bow
Summary
Dynamic Vet Technician and Customer Service Representative with a proven track record at Pratt Veterinary Services. Excelled in surgical assistance and patient monitoring, enhancing clinic efficiency . Skilled in team communication and client education, adept at managing high-stress situations and improving customer loyalty through empathetic service.
Overview
5
5
years of professional experience
Work History
Vet Technician
Pratt Veterinary Services
02.2022 - Current
- Handled challenging animal behavior situations calmly and effectively to ensure safety for all involved parties.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Assisted in surgical procedures with proper preparation and sterilization techniques, ensuring a safe environment.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Effectively communicated client concerns to veterinarians, resulting in more targeted treatment plans.
- Enhanced clinic efficiency by maintaining organized records and ensuring accurate patient information.
Customer Service Representative
Pine Cellular
08.2019 - 03.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
GED -
Idabel Adult Learning Center
Idabel, OKNo Degree - Nursing Science
Southeastern Oklahoma State University
Durant, OKSkills
- Patient monitoring
- Surgical assistance
- Team communication
- Physical examinations
- Reception duties
- Veterinary medicine
- Animal behavior analysis
- Laboratory procedures
- Anesthesia administration
- Appointment scheduling
- Medical record-keeping
- Vaccine administration
- Client education
- Controlled substance management
- IV medication administration
- Medication labeling
- Lab operations
- Medical history collection
Timeline
Vet Technician
Pratt Veterinary Services
02.2022 - Current
Customer Service Representative
Pine Cellular
08.2019 - 03.2020
GED -
Idabel Adult Learning Center
No Degree - Nursing Science
Southeastern Oklahoma State University
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