Shaylee Sumner
Green Cove Springs,FL
Summary
Proven leader and effective communicator, adept in staff supervision and emergency response. At Eagle Harbor, I spearheaded team-building initiatives and enhanced facility safety, demonstrating exceptional customer service and team management skills. Established strong, professional relationships, ensuring a respectful and efficient work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Head Lifeguard
Eagle Harbor
02.2021 - Current
- Cooperated fully with manager to identify areas of concern and ascertain reliable methods for remediation.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maintained high standards of cleanliness throughout the facility with diligent attention to detail during routine cleaning operations.
- Encouraged teamwork, camaraderie among lifeguard staff organizing team-building events activities outside of work hours
Private Nanny
Brooke Wilson
08.2022 - 06.2024
- Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
Barista
Quick Fire Cafe
05.2021 - 06.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Maintained regular and consistent attendance and punctuality.
Education
Bachelor of Science - Kinesiology
University of North Florida
Jacksonville, FL05-2026
Associate of Arts - General
St Johns River State College
Orange Park, FL05-2024
Skills
- Customer service
- Team management
- Staff supervision
- Emergency response
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
- Water Safety Instructor (WSI) - American Red Cross.
Timeline
Private Nanny
Brooke Wilson
08.2022 - 06.2024
Barista
Quick Fire Cafe
05.2021 - 06.2023
Head Lifeguard
Eagle Harbor
02.2021 - Current
Bachelor of Science - Kinesiology
University of North Florida
Associate of Arts - General
St Johns River State College
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