Summary
Overview
Work History
Education
Skills
Additional Information
Accomplishments
Work Availability
Work Preference
Quote
Timeline
Receptionist

SHAYLENE HAHN

PLANTATION,FL

Summary

Driven Business Development Executive with career history in multi-state distributed businesses and proven skill in hiring, developing and retaining high-performance teams. Motivating leader with strengths in building strategic relationships to support key business initiatives. Highly skilled in change management, management transition and merger integration. Offering excellent interpersonal and communication skills and experience managing matrixed organizations.

Overview

17
17
years of professional experience

Work History

Sales Agent

Gray Trophy Fish Mounts
03.2023 - Current
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Maximized profitability through strategic pricing negotiations while maintaining strong client relations.
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Trained new employees on customer service, money handling and organizing strategies.

Transportation Security Officer

Transportation Security Administration
04.2021 - 03.2023
  • Provide security for airports, aircrafts and travelers in a kind and professional manner. operate various screening equipment and technology to identify objects to prevent those objects from being transported onto aircraft, perform searches and screening, interact with public, give directions and respond to inquiries, maintain focus and awareness while working in stressful environments which includes noise from alarms, machinery, people, crowd distractions, time pressure, and disruptive, angry passengers.
  • Engage in continuous development of critical thinking skills, retain and implement knowledge of all applicable Standard Operating Procedures, demonstrating honest, integral, responsible and dependable behavior, and am flexible and open to learn, change and adapt readily to new information and unexpected obstacles to remain compliant with screening procedures.
  • Employ excellent customer service, teamwork, interpersonal skills, oral and nonverbal communication with all levels of employees (coworkers, supervisors, etc.) within and outside of my organization, federal and local law enforcement and public, and respond to inquiries and resolve conflicts as needed.
  • Perform duties in professional manner with courtesy, tact, patience, and respect in highly stressful situations and deal effectively with individuals from diverse backgrounds, ethnicity, and cultures focusing on nonverbal cues and body language to combat social engineering techniques and independently interpret which situations to handle personally and which ones to refer to management.
  • Analyze, research, read, collect and identify intelligence data, trends and patterns in document fraud to recognize fraudulent or expired documents while interpreting and applying appropriate policy, regulations, statues, and precedent decisions paying close attention to detail to verify authenticity of both national and foreign government identification to make eligibility determinations as Certified Document Checker.
  • Exercise reasoning, decision making and technical competence in operation and maintenance of various security screening equipment to identify potentially dangerous items to prevent those items from entering secure areas of airports and aircrafts while maintaining focus and domain awareness in spite of loud noises, disruptive passengers, time pressure and crowd distractions.
  • Conduct bag searches and performed pat-downs of passengers to maintain secure, safe premises.
  • Train repeatedly on active shooter response strategies to prepare for potential security breaches.
  • Provide top-notch protection for traveling public by conducting tests for explosives residue.
  • Operate x-ray machines, hand wands and advanced imaging technology to conduct screening of passengers and baggage.

EMT/Ambulance Driver

Miami Dade Ambulance/MCT Express Ambulance
02.2020 - 04.2021
  • Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
  • Enhanced team performance by effectively collaborating with paramedics, nurses, and physicians in high-pressure situations.
  • Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
  • Implemented emergency airway management and heart monitoring at scenes and during transport.
  • Controlled wounds and injuries en-route to hospitals, prepping patients for advanced treatments or maintaining conditions pre-arrival.·
  • Completed DOT Emergency Vehicle pre-trip inspection prior to each shift, monitoring equipment and vehicle checks to maintain continuous and safe operation.
  • Restocked ambulance with proper equipment such as vents, ET tubes, medication and IV pump tubing to maintain optimum inventory.
  • Followed decontamination and mandatory reporting procedures when dealing with infectious individuals.
  • Maintained excellent attendance record, consistently arriving to work 30 minutes prior to starting shift time.

Director of Business Development

The Big Easy Casino / Mardi Gras Casino
06.2016 - 02.2020
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Oversee Player Development, Players Club. Food and Beverage Department.
  • Payroll for Player Development, Food and Beverage Departments.
  • Collaborated with team of 10+ in the development of BB&T Corporate Partnership.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
  • Developed, coordinated, implemented slot promotions.
  • Enhanced success of advertising strategies by boosting engagement through social media and other digital marketing approaches.
  • Designed in-house and social media graphic designs..
  • Community involvement: multiple Chamber of Commerce's, Local Charities, Sponsorships, Corporate Partnerships.
  • Planned and executed all events onsite/offsite.
  • Assisted Director of Operations with select facilities duties as well as all major events.
  • Liaised with customers, management and team to better understand customer needs and recommend appropriate solutions.
  • Grew repeat business 60% by providing superior customer service.

Office Manager/ Chiropractic Assistant

Euphoric Healing Chiropractic Center
01.2011 - 03.2015
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Coordinated board and committee meetings, schedules, information preparation and distribution.
  • Created and managed 100+ electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Tracked and recorded team expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Liaised with 100+ patients and addressed inquiries, appointment requests and billing questions.

Medical Secretary/ Medical Assistant

Tenet Healthcare / Sunrise Medical Group
11.2007 - 01.2014
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Obtained authorizations for various medical procedures.
  • Collaborated with assistants and Neurology doctors to prepare and set up rooms with adequate supplies and equipment.
  • Coordinated front office duties, including customer service, patient scheduling and billing.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
  • Completed skilled administrative work to support all office staff and operational requirements.
  • Maximized office efficiency by answering more than 100 incoming calls per day to provide office information and transfer calls to desired personal.

Education

EMT- BASIC: Emergency Medical Technician -

HCI
Fort Lauderdale, FL
2020

Private Investigator CC License: Private Investigation -

National Investigative Training Academy
Online
2019

Sports And Exercise Nutrition Advisor -

The Health Sciences Academy
Online
2014

Diploma - Baking and Pastries

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL
2013

Skills

  • Operations oversight
  • Business Development
  • Business Administration
  • Staff Management
  • Staff training
  • Payroll
  • Creativity and Innovation
  • Leadership skills
  • Strategic planning
  • Analytical and Critical Thinking
  • Social media marketing
  • Behavioral observations
  • Microsoft Office, Microsoft Excel
  • Adobe Photoshop

Additional Information

LICENSES


  • Department of Business and Professional Regulations:

Slot Combo Professional State License: License # 10047450


  • Florida Department of Agriculture:

Security G Armed License: License #G 3100037

Security D License: License #D 3027161

Accomplishments

  • Achieved record-high client growth from 2017 - 2019 by developing a comprehensive sales and marketing plan.
  • Supervised team of 65 staff members.
  • Collaborated with team of 25 in the redevelopment after Hurricane Irma.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Quote

I cannot believe the purpose of life is to be happy. I think the purpose of life is to be useful, to be responsible, to be compassionate. It is, above all, to matter, to count, to stand for something, to have made some difference that you lived at all.
Leo Rosten

Timeline

Sales Agent

Gray Trophy Fish Mounts
03.2023 - Current

Transportation Security Officer

Transportation Security Administration
04.2021 - 03.2023

EMT/Ambulance Driver

Miami Dade Ambulance/MCT Express Ambulance
02.2020 - 04.2021

Director of Business Development

The Big Easy Casino / Mardi Gras Casino
06.2016 - 02.2020

Office Manager/ Chiropractic Assistant

Euphoric Healing Chiropractic Center
01.2011 - 03.2015

Medical Secretary/ Medical Assistant

Tenet Healthcare / Sunrise Medical Group
11.2007 - 01.2014

EMT- BASIC: Emergency Medical Technician -

HCI

Private Investigator CC License: Private Investigation -

National Investigative Training Academy

Sports And Exercise Nutrition Advisor -

The Health Sciences Academy

Diploma - Baking and Pastries

The Art Institute of Fort Lauderdale Inc

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SHAYLENE HAHN