Summary
Overview
Work History
Education
Skills
Awards
Hobbies and Interests
Volunteer Experience
Timeline
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Shayli Ugolini

Shayli Ugolini

Lincolnshire,IL

Summary

Competent Crew Member ready to take on demanding workload to achieve objectives. Experienced in a fast paced environment and organizing supplies and equipment for efficient use. Team player with drive to reach organizational goals.

Overview

5
5

Years of Customer Service Experience

6
6

Years of Pet Sitting

12
12

Years of Competitive Dance Training

Work History

Crew Member

Tropical Smoothie Café
04.2022 - 07.2022
  • Assemble blenders and food stations, and prepare food and smoothie ingredients.
  • Separate and sort ingredients into individual containers to be stored in the fridge and freezer using health and safety methods.
  • Build smoothies and meals with correct and precise measurements to minimize food waste.
  • Serve fresh food and smoothies with care and excellent customer service.
  • Operate the register, take customers' orders, accurately handle cash, and be responsible for the drawer.
  • Prepare for closing by counting cash in the register, cleaning, sanitizing, and organizing the kitchen, workstations, dining room, restrooms, and all other areas in the cafe.

Busser and Server

Pazzo Di Vino
07.2021 - 12.2021
  • Welcome and introduce customers to the winery and new menu items.
  • Ensure customer satisfaction with fast and efficient service.
  • Responsible for receiving customer orders, processing payments, and handling cash and credit transactions.
  • Treat customers with care and respect to successfully build and foster customer relationships.
  • Successfully solve customer conflict and problems when mistakes arise with orders and payments.
  • Demonstrate creativity by developing new menu ideas for the restaurant.
  • Thoroughly wash and clean cups, silverware, and restrooms for closing and opening
  • Made suggestions to customers based on preferences.

Cashier and Front-Line

Chipotle
09.2021 - 11.2021
  • Follow all safety policies when handling food and beverage to uphold proper health standards.
  • Run orders through the digital system and confirm that all items selected are correct.
  • Maintain quality customer service during high-stress and fast-paced shifts with focus and restraint.
  • Greet customers and provide friendly guest service and hospitality.
  • Handle cash and card payments for in-store orders.
  • Restock essentials such as plastic utensils, cups, napkins, drinks, and ice, while wearing gloves to ensure the health and safety of our consumers.
  • Transfer cases of bottled beverages to be restocked and organized in the fridge.
  • Communicate with the kitchen when more food is in need at the front-line.
  • Prepare all food orders within a 2-3 minute time frame while maintaining appropriate portion control and presentation.

In-Store Shopper

Grocerkey
10.2020 - 05.2021
  • Shop for customers' specific needs through online orders.
  • Fulfilling customer grocery requests and ensuring all items picked are accurate and to their specifications.
  • Finalize orders by bagging up groceries and delivering to the customer's cars.
  • Monitor the back room, handle electronic orders on the computer, and manage phone calls.
  • Accommodate all customers with outstanding customer service by addressing customer concerns and correcting errors, including refunds and missing items.
  • Restocking canceled orders, ensuring they go back to their original location.
  • Memorize the store's floor plan and organization techniques and plan the most efficient route to collect items quickly.

Aide

Marc Jacobson Insurance
10.2019 - 12.2019
  • Train and provide transportation for an employee with special needs.
  • Monitor partner's work to spot and correct problems early.
  • Develop creative methods of training.
  • Maintain and restock supplies, assuring offices maintain cleanliness.
  • Assist with general office work with close attention to detail and organization.

Hostess

Park Tavern
04.2018 - 08.2018
  • Welcome incoming and departing guests and escort guests to the assigned dining area.
  • Complete reservations, take-out orders, prepare drinks, and verify items.
  • Set up and arrange tables and chairs and organize seating for groups with special accommodations.
  • Communicate with staff to balance workload between all bar and restaurant sections.
  • Assist with general cleaning and stocking.
  • Work to ensure a positive and hassle-free customer experience.

Education

Associates Degree -

College of Lake County
Vernon Hills, IL
01.2025

High School Diploma -

Highland Park High School
Highland Park, IL
06.2020

Skills

  • Detail Oriented
  • Hands-On Work and Projects
  • Organized
  • Problem Solver
  • Supportive Team Player
  • Creative
  • Task Prioritization
  • Friendly and Compassionate

Awards

1st and 2nd place overall winner at U.S. dance competitions.

Hobbies and Interests

  • Professional and Competitive Dance
  • Jewelry Making
  • Wood Work
  • Pottery
  • Building
  • House Painting

Volunteer Experience

  • Breast Cancer Awareness Charity Events from 2003 to 2016
  • City of Hope in June of 2015
  • Pink Ribbon Wellness Day in October of 2014
  • Relay for Life from American Cancer Society in July of 2012

Timeline

Crew Member

Tropical Smoothie Café
04.2022 - 07.2022

Cashier and Front-Line

Chipotle
09.2021 - 11.2021

Busser and Server

Pazzo Di Vino
07.2021 - 12.2021

In-Store Shopper

Grocerkey
10.2020 - 05.2021

Aide

Marc Jacobson Insurance
10.2019 - 12.2019

Hostess

Park Tavern
04.2018 - 08.2018

Associates Degree -

College of Lake County

High School Diploma -

Highland Park High School

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Shayli Ugolini