Shaylia Hamilton
McLeansville,NC
Summary
Proactive and dynamic, excelled at Biscuitville as a Crew Member, mastering both customer engagement and efficient order management. Demonstrated exceptional ability to maintain health code compliance and foster positive company representation, ensuring high levels of customer satisfaction and operational excellence. Skilled in cash handling and verbal communication, consistently contributed to team success and streamlined service delivery.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Crew Member
Biscuitville
06.2023 - Current
- Worked front counter, drive-thru and other areas.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Trained new team members on procedures, customer service, and sales techniques.
- Knows how to open and close the restaurant
- Is able to fulfill any position
- Has experience in customer service
- Collaborated with team members to complete orders.
- Took orders, prepared meals, and collected payments.
- Stocked shelves to organize aisles in assigned department.
- Became familiar with products to answer questions and make suggestions.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Accurately operated cash register to process customer payments.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Brewed coffee and tea and changed out drink station syrups.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Backed up servers by setting up trays and completing some food deliveries.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Middle College At Uncg
Greensboro, NC05.2025
Skills
- Beverage Preparation
- Cooking
- Order Management
- Health Code Compliance
- Food Running
- Drive-Thru Operations
- Food Preparation
- Menu Memorization
- Customer Engagement
- Customer Service
- Clear Communication
- Positive Company Representation
- Verbal and written communication
- Flexible Schedule
- Integrity and Honesty
- Cash Handling
- Point of sale operation
- Complex Problem-Solving
- Safety
- Hospitality service expertise
- Time Management
Certification
Employee Of The Month
Timeline
Crew Member
Biscuitville
06.2023 - Current
High School Diploma -
Middle College At Uncg
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