Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaylin Collins

Katy,TX

Summary

Highly motivated Fitness and Wellnes Sales Associate with extensive customer service and sales experience. Exceptionally skill in increasing revenue, improving buying experience, marketing and promotion and elevating company profile with targeted markets. Consistently recognized for excellence in customer service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Yoga Teacher and Wellness Advisor

Yoga Six
04.2024 - Current
  • Responsible for providing safe, fun and effective vinyasa based yoga classes to members
  • Monitor lighting and music in order to make a welcoming space for members
  • Meet potential new members and answer any questions about classes or yoga
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
  • Maintain updated knowledge of company memberships and services
  • Acting as a client advocate with a focus on improving the buyer experience
  • Worked with sales team to collaboratively reach membership sales and total revenue targets, while consistently working to meet or exceed personal quotas
  • Met with customers to discuss and ascertain needs, tailor membership presentations and sign up members

Independent Personal Trainer, Online Fitness Coach

Self-employeed
01.2021 - Current
  • Provide customized fitness programming and nutritional guidance to 1v1 clients.
  • Use a holistic approach to analyze clients' goals and lifestyles to build an appropriate program.
  • Develop custom pricing packages and programs based on client needs
  • Implement sales strategies to take leads through entire sales cycle.
  • Maintain and build presence on social media to promote lead generation.
  • Develop marketing strategies and product offerings based on market research.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Promoted business via social media to generate leads and maximize brand identity.

Account Manager

Member Force
03.2023 - 10.2023
  • Responsible for lead management, member management, grassroots marketing, and relationship management for 5 fitness studios.
  • Communicating with clients to understand their needs and explain product value.
  • Building relationships with clients based on trust and respect.
  • Maintain updated knowledge of company products and services.
  • Acting as a client advocate with a focus on improving the buyer experience.
  • Weekly strategy calls with studio managers and studio owners
  • Monitor progress of monthly sales goals with weekly reporting.
  • Implementing ideas and strategies to maintain member engagement.
  • B2B outreach for events in studio.
  • Negotiated prices, terms of sale and service agreements.
  • Consulted with clients after sales and contract signings to resolve problems and provide ongoing support.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Studio Manager

Wild Heart Yoga
09.2022 - 03.2023
  • Meet/exceed daily, monthly, quarterly, annual sales goals
  • Manage sales and team goals, and bonuses related; Drive Membership sales through outside sales and business development efforts including in-studio, online via social media, and grassroots marketing
  • Implement sales process for New Students and Membership conversion; Lead generation and follow up
  • Independently make decisions related to high level customer service
  • Manage multiple sales revenues including yoga, retail, teacher trainings, workshops
  • Motivate, lead, develop, support team members through training and development initiatives
  • Create and maintain a work environment that is highly personable and community oriented
  • Manage staff schedule including regular classes, subs, privates, workshops
  • Train and on-board new hires
  • Respond to emails and inquiries
  • Collect out-standing dues
  • Run weekly report on declined payments and reach out to students via phone and email.

Head Coach

Body20
02.2022 - 09.2022
  • Provide 1 v 1 training sessions using EMS technology
  • Provide modifications or progressions/regressions during sessions
  • Manage day-to-day studio operations
  • Including member scheduling, assigning members to trainers, etc.; Assist with sales process
  • Ensure that all sessions are running on time by assisting all members are properly suited and EMS devices are set up and prepared for sessions
  • Manage training staff; Ensure coaches are following all of the studio's protocols including following workouts, providing 6-week progress reports and properly notating member-specific needs in the system
  • Assist with hiring new candidates by completing phone interviews and scheduling interviews with studio manager and owners; Complete all onboarding and training for new coaches
  • Regularly meet with members to follow up on goals, assess the quality of sessions and overall studio experience as a part of member retention strategies; contact low utilization members or members on a hold
  • Maintain equipment inventory, studio cleanliness; troubleshoot hardware issue.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Fielded customer questions to share information about products, availability, and pricing.

Personal Training Coordinator

YMCA
01.2021 - 06.2021
  • Conduct personal training sessions with members as scheduled
  • Encourage members to learn and understand the benefits of exercise and weight training and provide information about other available programs offered through the YMCA
  • Maintain personal training logs, records, & assessments
  • Assist members in finding the best trainer match
  • Provide leadership and support to personal trainers; Lead monthly Personal Trainer in-service meetings; Confirm all paperwork is correctly submitted by trainers and filed appropriately
  • Oversee quality & delivery of Personal Training programs, including responding to all member inquiries.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Implemented systems and procedures to increase sales.

Education

B.S. Communication Studies -

Sam Houston State University
Huntsville, TX
12.2016

Skills

  • Relationship Building
  • Class Management
  • Membership Sales
  • Cooperative Attitude
  • Multitasking Abilities
  • Sales operation
  • Client Relationship Management
  • Revenue Forecasting
  • Account Management
  • Sales Reporting
  • B to B sales
  • Direct Sales

Certification

  • Current CPR and BLS
  • 200HR YTT

Timeline

Yoga Teacher and Wellness Advisor

Yoga Six
04.2024 - Current

Account Manager

Member Force
03.2023 - 10.2023

Studio Manager

Wild Heart Yoga
09.2022 - 03.2023

Head Coach

Body20
02.2022 - 09.2022

Independent Personal Trainer, Online Fitness Coach

Self-employeed
01.2021 - Current

Personal Training Coordinator

YMCA
01.2021 - 06.2021

B.S. Communication Studies -

Sam Houston State University

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Shaylin Collins