Shaylin Greco
Lake Wales
Summary
Retail professional with extensive experience excelling in customer service, team leadership, and operational efficiency. Proven abilities in staff training and supervision, enhancing team performance and achieving sales targets. Skilled in loss prevention and problem-solving, fostering a positive shopping environment that drives repeat business.
Overview
18
18
years of professional experience
Work History
Assistant Store Manager
Kohls Department Store
05.2011 - 07.2025
- Assisted in daily store operations to ensure efficient customer service and product availability.
- Supported inventory management by monitoring stock levels and assisting with restocking efforts.
- Collaborated with team members to maintain a clean, organized, and safe shopping environment.
- Learned point-of-sale systems to facilitate smooth transactions and enhance customer experience.
- Engaged with customers to address inquiries and resolve issues promptly and professionally.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Third Key Manager
Lids Locker Room
02.2010 - 12.2011
- Oversaw daily operations to ensure optimal performance and adherence to company policies.
- Trained and mentored staff to enhance team productivity and improve customer service standards.
- Directed employees to create displays, upsell featured items and tidy store during assigned shifts.
- Resolved customer complaints efficiently, fostering positive relationships and enhancing satisfaction rates.
Visual Merchandiser
Bath & Body Works
09.2010 - 01.2011
- Developed visually appealing merchandise displays to enhance customer engagement and drive sales.
- Collaborated with cross-functional teams to implement seasonal visual merchandising strategies.
- Trained and mentored junior staff on best practices for product presentation and store layout.
- Executed brand standards consistently across all visual merchandising initiatives, ensuring alignment with corporate guidelines.
- Worked with store managers to implement new displays, promotions and store layout changes.
Third Key Manager
FYE
03.2007 - 02.2010
- Reduced employee turnover, training new hires in company policies and procedures.
- Ensured store compliance with safety regulations and loss prevention measures to minimize shrinkage.
- Leveraged strong interpersonal skills to build rapport with customers, resulting in repeat business and positive word-of-mouth referrals.
- Contributed to the achievement of sales targets through consistent upselling techniques and product knowledge sharing with customers.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
Education
Lake Wales Senior Highschool
Lake Wales, FL06-2008
Skills
- Problem-solving
- Customer service and engagement
- Inventory control
- Store organization
- Staff supervision
- Hiring and training
- Upselling and cross selling
- Loss prevention
- Goals and performance
- Payroll administration and timekeeping
Timeline
Assistant Store Manager
Kohls Department Store
05.2011 - 07.2025
Visual Merchandiser
Bath & Body Works
09.2010 - 01.2011
Third Key Manager
Lids Locker Room
02.2010 - 12.2011
Third Key Manager
FYE
03.2007 - 02.2010
Lake Wales Senior Highschool
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