Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Accomplishments
Timeline
Generic
Shaylin Itulah

Shaylin Itulah

Broken Arrow,OK

Summary

Result-driven professional with over 9 years of experience in completing various jobs, demonstrating exceptional customer service, strong interpersonal skills, and a proven track record of meeting sales goals consistently.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Professional Tax Preparer (Remote)

JDA
01.2024 - 04.2024
  • Organized, reviewed, and analyzed client financial records for accuracy.
  • Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
  • Answered incoming calls in a timely manner and provided accurate information on products and services.
  • Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
  • Provided tax advice to clients based on their individual financial situation.
  • Conducted research on complex tax issues to determine the best course of action for clients.
  • Performed calculations to determine taxable income, capital gains, losses.
  • Advised clients on how to minimize their overall tax liabilities through strategic planning.

Professional Tax Preparer

Jackson Hewitt
Muskogee, Oklahoma
12.2019 - 04.2023
  • Developed and maintained professional relationships with clients to encourage repeat business and referrals.
  • Managed multiple tax preparation projects simultaneously, ensuring timely completion and filing.
  • Conducted research on current trends in taxation law to stay up-to-date with changes.
  • Evaluated financial situations of individual taxpayers and businesses to determine appropriate actions for reducing taxes owed or increasing refunds due.
  • Responded to state and federal tax notices by preparing written responses or tax return amendments.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.

Store Associate

Walmart
Muskogee, OK
04.2014 - 07.2019
  • As a store associate, I worked as a cashier, service desk associate, money center associate, layaway associate, and e-commerce personal shopper
  • Provided cash register operations and handled customer payments.
  • Assisted customers with product selection, pricing and availability.
  • Processed returns and exchanges according to company policy.
  • Performed daily opening and closing procedures for store operation.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.

Education

High School Diploma -

Muskogee High School
Muskogee, OK
05-2014

Skills

  • Organizational Skills
  • Effective Communicastion
  • Critical Thinking
  • Adaptability
  • Time Management
  • Data Analysis
  • Sales

Certification

  • Certified Notary Public, 06/2023, 06/2027

Hobbies and Interests

  • Reading
  • Gardening
  • Sewing
  • DIY projects

Accomplishments

  • Started a business
  • Became a virtual assistant

Timeline

Professional Tax Preparer (Remote)

JDA
01.2024 - 04.2024

Professional Tax Preparer

Jackson Hewitt
12.2019 - 04.2023

Store Associate

Walmart
04.2014 - 07.2019

High School Diploma -

Muskogee High School

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Shaylin Itulah