Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Shaylla Vankirk

Charleston,WV

Summary

I am experienced in managing various rolls. I am skilled at providing high-quality customer service, and absorbing as much information as I can to help me at my job. My strengths include team leadership, strategic planning, and problem-solving abilities. A notable impact I have made in previous roles includes improving customer satisfaction levels and streamlining front desk procedures.

Overview

5
5
years of professional experience

Work History

Assistant Manager of Guest Services

The Clay Center Of The Arts And Sciences
Charleston, WV
11.2021 - 02.2023
  • As the assistant manager of Guest Services, I was in charge of a team of five people.
  • I also interacted with patrons face-to-face, through the phone, and via email. These interactions included helping them purchase tickets for the children's museum, selling memberships, selling individual and subscriptions for Broadway performances, as well as being a beacon of knowledge for any questions they would have.
  • I handled money every day and was in charge of making sure it was all correctly counted and put away at the end of my shift.
  • Working at The Clay Center really diversified my work skills because I got to interact with people from all walks of life, as it is a children's museum during the day and a performance center during the evening.

Front End Supervisor

Foodfair
Ravenswood, WV
08.2020 - 10.2021
  • As the front-end supervisor, I lead a team of seven people on a daily basis. In addition to this, I also worked part-time in the produce department, where I worked alongside a smaller group.
  • I performed daily audits on registers and safe counts to verify the accuracy of funds on hand, as well as processing returns and answering phone calls.
  • In the produce department, I prepped food to be stocked on the shelves, adhered to strict food and safety protocols, and learned valuable organizational skills.

Front End Associate and Cashier

McDonald's
Pomeroy, Ohio
04.2018 - 05.2020
  • This job taught me all about the value and importance of being able to work in a team.
  • As a cashier, I processed customer transactions and provided excellent customer service.
  • I maintained a clean, organized, and inviting store environment.
  • I demonstrated strong problem-solving skills when handling customer complaints or inquiries.

Education

Meigs High School
Pomeroy, OH
05-2019

Skills

  • Teamwork
  • Cash Management
  • Critical Thinking
  • Communication through various channels
  • Empathy
  • Multitasking in a fast paced environment

Affiliations

  • Knitting
  • Being a mom
  • Trying new coffee shops

References

References available upon request.

Timeline

Assistant Manager of Guest Services

The Clay Center Of The Arts And Sciences
11.2021 - 02.2023

Front End Supervisor

Foodfair
08.2020 - 10.2021

Front End Associate and Cashier

McDonald's
04.2018 - 05.2020

Meigs High School

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Shaylla Vankirk