Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaylon Sargent

Quincy,IL

Summary

I am adept at enhancing patient care and satisfaction, my tenure at Blessing Hospital honed my venipuncture and patient monitoring skills, alongside fostering exceptional teamwork. My proactive approach led to significant process improvements, demonstrating my commitment to quality and efficiency. With a knack for relationship building and a solid foundation in HIPAA compliance, I excel in fast-paced environments. I was a Diagnostic Technician equipped with comprehensive experience in conducting and interpreting diagnostic testing. Renowned for delivering precise results and fostering collaborative work environment to achieve optimal outcomes. Known for adaptability, reliability, and excellent technical proficiency, ensuring seamless integration within dynamic teams. I am proactive and goal-oriented with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. I am committed to leveraging these qualities to drive team success and contribute to organizational growth. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. I am always ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. I demonstrate strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills. I bring a positive attitude and commitment to continuous learning and growth. I am a hardworking and passionate job seeker with strong organizational skills eager to secure any position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Diagnostic Technician

Blessing Physician Services
08.2024 - 02.2025
  • Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with medical staff.
  • Continuously updated knowledge on current testing methodologies by attending relevant training sessions and workshops.
  • Contributed towards facility accreditation by maintaining compliance with regulatory requirements governing diagnostics operations.
  • Supported continuous improvement initiatives within the laboratory setting by actively participating in quality assurance and performance improvement programs.
  • Implemented process improvements to reduce turnaround time for test results without compromising on quality or accuracy.
  • Maintained a clean, safe, and organized work environment in compliance with OSHA regulations and best practices.
  • Reduced errors in test results documentation through meticulous record-keeping practices and attention to detail.
  • Interpreted diagnostic data accurately while maintaining strict confidentiality of patient information as per HIPAA guidelines.
  • Ensured accurate test results by strictly adhering to quality control procedures and industry standards.
  • Increased diagnostic success rate by performing tests diligently according to established protocols and manufacturer guidelines.
  • Developed strong relationships with colleagues across departments, fostering a collaborative atmosphere conducive to high-quality patient care.
  • Kept supplies organized and well-stocked, requesting more supplies and avoiding unnecessary testing delays.
  • Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
  • Set up, maintained and verified sterility of lab equipment and tools.
  • Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
  • Conducted wide range of laboratory tests and recorded results.
  • Upheld laboratory protocols dictated by facility, governing agencies, or special project requirements.

Sales Associate

Dick’s Sporting Goods
01.2020 - 07.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Psychiatric Technician

Blessing Hospital
01.2023 - 09.2023
  • Implemented crisis intervention protocols when necessary, ensuring the safety of all patients and staff members involved.
  • Developed strong rapport with diverse patient populations through empathetic listening skills, helping them feel heard and understood.
  • Observed patients closely for signs of distress or changes in condition, promptly reporting concerns to supervising clinicians for appropriate intervention.
  • Utilized de-escalation techniques to manage challenging behaviors effectively, promoting a calm atmosphere conducive to healing.
  • Charted on each patient daily.
  • Maintained accurate and up-to-date documentation of patient progress, facilitating effective communication among healthcare team members.
  • Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
  • Treated clients and families with respect and dignity.
  • Fostered a positive therapeutic alliance with each patient by providing consistent encouragement throughout their healing journey.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting individual privacy rights.
  • Conducted initial intake assessments for new patients, gathering essential information needed for proper diagnosis and treatment planning.
  • Encouraged patient independence by teaching self-care and life skills.

Phlebotomist

Blessing Hospital
01.2022 - 08.2022
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
  • Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.

Crew Member

Tropical Smoothie Café
01.2021 - 09.2021
  • Worked front counter, and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Stocked shelves to organize aisles in assigned department.
  • Contributed to increased sales by upselling menu items and promoting special offers.
  • Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
  • Maintained high standards of personal hygiene and cleanliness, contributing to healthy dining environment.
  • Fostered positive team environment by assisting coworkers during rush periods.

Education

Nursing

John Wood Community College
Quincy, IL

High School Diploma -

Quincy Senior High School
Quincy
05.2022

Skills

  • Venipuncture
  • Order of draw
  • Patient care
  • Specimen handling
  • HIPAA compliance
  • Infection control
  • Quality control
  • Paperwork processing
  • Pediatric phlebotomy
  • Recording data
  • Patient preparation
  • Quality control guidelines
  • Geriatric phlebotomy
  • Emergency response training
  • On-site testing
  • Communication
  • Proper labeling
  • Time management
  • Multitasking Abilities
  • Teamwork and collaboration
  • Attention to detail
  • Customer service
  • Organizational skills
  • Problem-solving
  • Decision-making
  • Certified in CPR/AED
  • Task prioritization
  • Multitasking
  • Team leader
  • Active listening
  • Goal minded
  • Patient monitoring
  • Workload management
  • Relationship building
  • Written communication

Certification

  • CPR/AED Certification
  • State Driver's License
  • Basic Life Support Certification (BLS)

Timeline

Diagnostic Technician

Blessing Physician Services
08.2024 - 02.2025

Psychiatric Technician

Blessing Hospital
01.2023 - 09.2023

Phlebotomist

Blessing Hospital
01.2022 - 08.2022

Crew Member

Tropical Smoothie Café
01.2021 - 09.2021

Sales Associate

Dick’s Sporting Goods
01.2020 - 07.2020

Nursing

John Wood Community College

High School Diploma -

Quincy Senior High School

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Shaylon Sargent