Shaylyn Foley

Working with this company has afforded me a rich tapestry of experiences and skills.

I began my journey here as a busser, working diligently allowed me the opportunity to quickly assume management responsibilities within three months. Along the way, I have excelled as a perceptive shift lead and floor manager. Recognizing the need to deepen my proficiency in serving, I purposefully redirected my focus in that direction. This has provided me with priceless hands-on experience in critical areas including bussing, in depth food and alcohol knowledge, serving, and management. Such exposure has endowed me with a comprehensive skill set and a profound understanding of operational excellence in the food and service industry.

• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
• Reinforced rules to promote superior employee performance.
• Resolved customer complaints and reported issues to senior management.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Provided exceptional service to high volume of daily customers.

At In-N-Out, I immersed myself in the dynamic food and service industry, advancing through 5 levels, each step enriching my skill set. In this fast-paced environment, I honed multitasking, communication, and teamwork abilities. Starting with order-taking and cashiering, I progressed to level 5, where I oversaw food preparation, ensuring the delivery of fresh, high-quality meals. I am well-versed in food safety protocols and excel in delivering exceptional service in demanding settings.

This experience underscored the value of teamwork, coordination, and guest satisfaction, instilling in me a proactive approach to aiding both colleagues and customers

• Provided exceptional service to high volume of daily customers.
• Displayed enthusiasm and knowledge about restaurant's menu and products.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

• Offered seating and other special accommodations to customers according to preferences and dining area volume.
• Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
• Notified server after seating parties in section to facilitate prompt service.
• Resolved customer service and food-related issues to maintain guest satisfaction.
• Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
• Escorted guests to seating area, furnished menus and highlighted daily specials.
• Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

• Greeted guests and gathered information to seat groups or place on waitlist.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Developed long-term relationships with customers to increase opportunities for repeat business.
• Tracked seated guests and available seating using computer-based and mobile reservation software.