Shaylyn Kofoed
Las Vegas,NV
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Willing to explore my opportunities in different career fields.
Overview
21
21
years of professional experience
Work History
Front desk agent/Front desk supervisor relief
Caesars Ent.
08.2011 - Current
- Welcome and register guests, Vip guest, and offer those services and room rates
- Handle guest checks in and outs professionally and in welcoming and specialized manner
- Issue room keys and forward instructions to bell person and toward their rooms
- Make changes and confirm reservations by means of the lodging management
- LMS system
- Rack and Night audit
- Keep records of room availability and guest accounts
- Post charges manual ledger
- Maintain the hotel high standard of service and hospitality
- Provide the maximum quality of service to the guests
- Verify that all updated reports have been run
- Answers incoming calls from housekeeping, guest service, guests and managers.
Bakery Clerk
Albertsons
Las Vegas, 89139
11.2022 - 06.2023
- Greeted customers, answered questions, and provided product knowledge.
- Maintained cleanliness of bakery area by sweeping floors, wiping down counters, and restocking items.
- Prepared baked goods such as cakes, pies, cookies, donuts, and other pastries according to recipes.
- Verified that all products were labeled with correct pricing information.
- Assisted with special orders for large events such as weddings or birthdays by preparing custom decorations or flavors.
- Provided excellent customer service by promptly addressing complaints or concerns about product quality or availability.
- Worked closely with bakers and cake decorators to ensure timely completion of orders placed by customers.
- Maintained accurate records of inventory levels throughout the day including tracking sales numbers for each item sold.
- Ensured compliance with health department regulations regarding sanitation practices within the bakery area.
- Used bread slicers and other bakery equipment to handle high-volume operations needs.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
- Assisted bakery manager with coordinating product ordering, receiving and stocking.
Front desk Assistant/Receptionist
San Bernardino Fairgrounds
05.2004 - 08.2004
- Date Entry (80 WPM)
- Customer service
- Writing and Verbal communication
- MS office proficiency (Word,Excel,Powerpoint,and Access)
- Records management
- Organizing and Management skills
- Database Management
- Confidentiality and complaint handling
- Interpersonal skills
- Telephone reception
- Process Improvement
- Client relation.
Retail sales associate
D.E.M.O
Victorville, CA
07.2003 - 08.2003
- Greeting customers
- Assisted customers with product selection and queries
- Investigated and resolved customer complaints
- Set up store displays
- Operated cash register and pricing activities
- Handled inventory and stocks
- Reviewed merchandise movement
- Inspected merchandise for quality and quantity.
Education
Criminal Justice -
SNHU, Southern New Hampshire University
01.2023
Criminal Justice -
Victor Valley Community College
01.2011
Diploma -
Victor Valley High School
01.2008
Skills
- Excellent customer service skills
- Strong interpersonal skills to deal effectively with all business contact
- Available for flexible scheduling
- Transportation information
- Front Office Support
- Guest Relations
- Room assignments
- Information Protection
- Credit and cash payments
- Report Generation
- Guest amenities
- Safety and security procedures
- Administrative Skills
- Payment oversight
- Customer Service
- Problem-solving skills
- Conflict Management
- Reservations
- Oral and written communications
- Guest Services
- Time Management
- Conflict and issue documentation
- Front Desk Management
- Cash Handling
- Training and mentoring
- Housekeeping
- Listening Skills
- Hospitality services
Timeline
Bakery Clerk
Albertsons
11.2022 - 06.2023
Front desk agent/Front desk supervisor relief
Caesars Ent.
08.2011 - Current
Front desk Assistant/Receptionist
San Bernardino Fairgrounds
05.2004 - 08.2004
Retail sales associate
D.E.M.O
07.2003 - 08.2003
Criminal Justice -
SNHU, Southern New Hampshire University
Criminal Justice -
Victor Valley Community College
Diploma -
Victor Valley High School
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