Shaylyne Stone

• Worked closely with existing accounts to grow market share.
• Negotiated pricing, terms, and implementation dates.
• Partnering with our local PNC Branches and Accountant community
• Onboarded new clients and accepting all documentation required for implementation
• Out in the field prospecting new client opportunities
• Building a referral base
• Ensuring customer satisfaction
• Partnering with other departments such as 401K, Health and Benefits and HR
• Established goals and actions plans weekly to hit quota
• The first few months I exceeded my goals by 213%
• Won Rookie of the year in my Cohort Class
• Driving in my market that expands across South Dayton/North Cincy

Assisting Franchise owner to grow 4 locations in the Greater Cincinnati area to thrive and hit monthly targets, while supporting each manager to motivate and energize their teams.

• Training and developing our sales staff on brand values, networking for pop ups in the community, marketing with social media and networking with other businesses.
• Hit #1 in daily sales across 250 Nationwide stores
• Recruiting and hosting hiring events to attract elite management and sales team to achieve success
• Supporting growth in each location to exceed over 45% conversion and increasing revenue generation by 40%
• Recruiting and training new employees to become accustomed to having an ownership mindset, leading their teams to success with revenue, and independently drawing up partnerships

• Set up new and regularly serviced existing accounts to bring in maximum revenue.
• Put together and executed loan documents.
• Advised customers on bank products, services and financial planning options.
• Modified, opened and closed customer accounts.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Virtual Ambassador for app launch- trained and educated managers and consumers benefits

• Addressed inquiries from clients and relationship management department team members.
• Drafted monthly summaries to review level of client participation and identify targets for follow-up calls.
• Advised customers on bank products, services and financial planning options.
• Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
• Promoted financial products with targeted direct mailings, in-branch selling, and outbound calls.

• Reviewed pet records from daily visits and appointments, entering all important data into the system. Assisted Veterinarian and techs to deliver excellent service for each pet that came in. Reconciling financial transactions and marketing.

• Delivered excellent customer service
• increased sales by 80%
• Implemented successful business strategies to increase revenue and target new markets.

• Assisted customers by providing excellent service, answering questions and resolving problems. In addition to overseeing store's cleanliness and quality.
• Directed and led a dynamic team to enhance their skills and achieve daily targets. Achieving multiple awards for being a "Top Leader" for our Front of house. Managed reports to reconcile discrepancies and completed inventory audits.