Shaylynn Grosstephan
Petal,MS
Summary
Seasoned Server Shift Leader with relevant experience in high-paced hospitality settings. Proven skills in customer service, team management and operational efficiency. Known for fostering positive work environments while ensuring optimal client satisfaction and business success. Previous roles have demonstrated significant improvements in team productivity and customer satisfaction scores.
Overview
7
7
years of professional experience
Work History
Server/ Shift Leader
Don Chuy's Bar & Grill
09.2021 - Current
- Responsibilities included
- Managing till opening and closing procedures
- Keeping store neat, clean, and organized
- Assisted in merchandising such as stocking, receiving, and pricing
- Serving tables to ensure an overall positive experience
Server/ Closer
Cracker Barrel
Jacksonville, NC
04.2020 - 09.2021
- Responsibilities included
- Upholding store standards while dealing with customers
- Maintaining a friendly demeanor/ working to guarantee customer satisfaction
- Test taking to ensure understanding of job and new responsibilities
- Setting up for the next day upon closing down the store
- Checking other servers out at the end of the night
Shift leader
Poppa's Original Wharf Seafood
05.2020 - 09.2021
- Responsibilities included
- Supervising shipping, receiving, and inventory
- Drawer Balancing
- Following store opening and closing procedures
- Managed social media for restaurant
- Overseeing and resolving customer complaints
Waitress/Server
O'Charley's
05.2019 - 05.2020
- Responsibilities Included
- Providing service to ensure satisfaction
- Making recommendations and answering questions
- Taking orders and bringing them out in a timely order
- Handling cash and cardPhoSaigon: Waitress/ Manager
Waitress/ Manager
PhoSaigon
05.2019 - 05.2020
- Responsibilities Included
- Bussing & waiting tables
- Handling cash & card
- Attended Cash Register
- Counting employee hours weekly
- Taking care of bills, advertising, hiring, etc
- For the restaurant
Caretaker for the disabled
11.2018 - 04.2019
- Responsibilities Included
- Administer Medicine
- Assist in bathing, dressing, dental hygiene, and other daily living needs
- Serve Meals
- Observe and report behavioral changes
- Provide companionship
- Clean and maintain household
- Determine child's cause for distress
McKinleyProSolutions
06.2017 - 11.2018
- Responsibilities included
- Checked residencies for move-in readiness and staged homes prior to client arrivals
- Organized and cared for clients' homes and properties by maintaining and preparing for their daily living
- Answered a high volume of phone calls and email inquiries
- Filed paperwork and organized computer-based information
- Worked with clients to effectively plan and coordinate the logistics for special projects and events
Education
Pearl River Community College
07.2024
High School Diploma -
05.2019
Skills
- Experience in American Sign Language
- Typing (Word, Excel, Data entry, Etc)
- Certified in CPR
- Public speaking
- Team leadership
- Working POS systems
- Interpersonal and written communication
- Human Resource Management
- Professional Demeanor
- Problem-solving aptitude
Timeline
Server/ Shift Leader
Don Chuy's Bar & Grill
09.2021 - Current
Shift leader
Poppa's Original Wharf Seafood
05.2020 - 09.2021
Server/ Closer
Cracker Barrel
04.2020 - 09.2021
Waitress/Server
O'Charley's
05.2019 - 05.2020
Waitress/ Manager
PhoSaigon
05.2019 - 05.2020
Caretaker for the disabled
11.2018 - 04.2019
McKinleyProSolutions
06.2017 - 11.2018
Pearl River Community College
High School Diploma -
Similar Profiles
Diego HernandezDiego Hernandez
Line Cook at Don Ricardos Bar And GrillLine Cook at Don Ricardos Bar And Grill
Jasmine CandelariaJasmine Candelaria
Restaurant Hostess at Don Perico Restaurant and BarRestaurant Hostess at Don Perico Restaurant and Bar
Tyler HermanTyler Herman
Server/Bartender at Cabana/Don Cherry's Sports BarServer/Bartender at Cabana/Don Cherry's Sports Bar