Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
References
Timeline
Generic

Shaylynn Hund

Tempe,AZ

Summary

Dynamic server with extensive experience at Outback Steakhouse, recognized for exceptional customer service and effective up-selling techniques. Skilled in high volume environments and fostering guest satisfaction, I consistently improved service quality through clear and friendly communication and commitment to high food safety standards, ensuring a positive and memorable dining experience for all patrons.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Server

Outback Steakhouse
Tempe, AZ
04.2025 - Current
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Presented the menus and answered questions regarding menu items, describing ingredients, garnishes, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's new and current menu items, and promotions.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers, add-ons, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes, and served alcohol responsibly to the guest.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to accurately input orders, split bills, and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, as well as communicating guest allergies and special requests with kitchen staff.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Satisfied customers by anticipating and identifying their needs, topping off drinks, and offering condiments, napkins, and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations, in a high-volume setting.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recognized by management for providing exceptional customer service.

Server

Outback Steakhouse - Bloomin' Brands
Clarksville, IN
12.2022 - 03.2025
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Presented the menus and answered questions regarding menu items, describing ingredients, garnishes, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's new and current menu items, and promotions.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers, add-ons, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes, and served alcohol responsibly to the guest.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to accurately input orders, split bills, and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, as well as communicating guest allergies and special requests with kitchen staff.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Satisfied customers by anticipating and identifying their needs, topping off drinks, and offering condiments, napkins, and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations, in a high-volume setting.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recognized by management for providing exceptional customer service.

Server

Outback Steakhouse - Bloomin' Brands
Hamburg, NY
11.2021 - 12.2022
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Presented the menus and answered questions regarding menu items, describing ingredients, garnishes, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's new and current menu items, and promotions.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers, add-ons, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes, and served alcohol responsibly to the guest.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to accurately input orders, split bills, and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, as well as communicating guest allergies and special requests with kitchen staff.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Satisfied customers by anticipating and identifying their needs, topping off drinks, and offering condiments, napkins, and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations, in a high-volume setting.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recognized by management for providing exceptional customer service.

Server

Olive Garden
Buffalo, NY
01.2021 - 08.2021
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Presented the menus and answered questions regarding menu items, describing ingredients, garnishes, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's new and current menu items, and promotions.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers, add-ons, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes, and served alcohol responsibly to the guest.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to accurately input orders, split bills, and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, as well as communicating guest allergies and special requests with kitchen staff.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Satisfied customers by anticipating and identifying their needs, topping off drinks, and offering condiments, napkins, and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations, in a high-volume setting.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Server/Host Trainer

Applebee's Neighborhood Bar & Grill
West Seneca, NY
01.2017 - 12.2020
  • Welcomed guests upon arrival, and thanked them for dining in upon departure, often holding the door for them.
  • Answered telephone calls, added guests to the wait list, and took to-go orders.
  • Managed the wait list and server rotation.
  • Kept track of how many new guests were sat at any given moment, and communicated the guest count to the kitchen staff.
  • Managed the floor chart and coordinated smaller parties with smaller tables, ensuring larger tables were left open for larger parties.
  • Rearranged tables to accommodate larger parties.
  • Collected and maintained menus, folded and stocked kids menus with crayons.
  • Kept the rate of seating paced within reason, in order to maintain the flow and efficiency of restaurant operations.
  • Cleared off dirty dishes and wiped the tables and chairs to prepare for the next guest on the waiting list.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Presented the menus and answered questions regarding menu items, describing ingredients, garnishes, and preparation methods.
  • Displayed enthusiasm and knowledge about restaurant's new and current menu items, and promotions.
  • Informed customers of daily specials and signature menu items.
  • Promoted desserts, appetizers, add-ons, and specialty drinks to optimize sales.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared drinks according to standard recipes, and served alcohol responsibly to the guest.
  • Brought wine selections to tables with appropriate glasses and poured for customers.
  • Operated POS terminals to accurately input orders, split bills, and calculate totals.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders, as well as communicating guest allergies and special requests with kitchen staff.
  • Checked food before serving it to customers.
  • Followed health safety guidelines when preparing and serving food products.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Satisfied customers by anticipating and identifying their needs, topping off drinks, and offering condiments, napkins, and other items.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent service and attention to customers, whether face-to-face or through phone conversations, in a high-volume setting.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Stocked service areas with supplies during slow periods
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Trained new employees on restaurant procedures and plating techniques.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Recognized by management for providing exceptional customer service.

Drive-Thru Cashier

KFC Taco Bell
Buffalo, NY
07.2015 - 10.2016
  • Prepared drive-thru station for next shift by refilling napkins, lids and straws at window.
  • Restocked inventory when necessary to maintain sufficient levels at the front counter area.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Verified that orders were accurate and complete before delivering them to customers.
  • Checked headsets and replaced batteries prior to rush periods to maintain readiness.
  • Backed up front counter employees to maximize guest satisfaction with speedy service.
  • Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
  • Followed all safety protocols while operating restaurant equipment like fryers or grills.
  • Kept drive-thru station well-stocked and organized to meet customer needs.
  • Operated drive-thru window efficiently to ensure fast order processing times.
  • Received payment from customers and made change as needed.
  • Prepared food items according to company standards for quality and presentation.
  • Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
  • Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Worked quickly to document orders, answer questions and process payments, keeping high-volume line moving and maintaining high customer satisfaction.
  • Prepared drinks, ice cream and other special items to complete food orders.
  • Followed store policies and procedures in regards to cleaning and sanitizing.
  • Worked nights, weekends, and holidays, and maintained calm, pleasant demeanor.
  • Ensured compliance with all health regulations related to food handling practices.
  • Built and maintained productive relationships with employees.
  • Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
  • Maintained cleanliness of work area throughout shift.
  • Capitalized on slow periods to restock supplies, clean counters and remove trash.
  • Answered phone calls to assist customers with questions and orders.
  • Assisted in training new employees on restaurant procedures and policies.

Education

High School Diploma -

Hutchinson Central Technical High School
256 S Elmwood Ave, Buffalo, NY 14201
06-2015

Skills

  • Customer service and support
  • Menu presentation and promotion
  • Food safety and hygiene
  • Order accuracy and attention to detail
  • Sales techniques and upselling
  • Team collaboration and support
  • Cash handling and transactions
  • Guest satisfaction and interactions
  • Problem solving and analytical thinking
  • Time management and multitasking
  • Employee training and development
  • Interpersonal communication skills
  • Conflict resolution strategies
  • Food running and tableside service
  • Guest seating management
  • ServSafe certified practices
  • High volume handling expertise
  • Dining customer service excellence
  • Effective verbal and written communication
  • Performance improvement initiatives
  • Point of sale systems proficiency
  • Understanding dietary restrictions
  • Bus tables efficiently
  • Beverage serving skills
  • Positive guest engagement

Accomplishments

  • Graduated 7th in my class of 1200 students in high school
  • Was inducted into National Junior Honors Society

Certification

  • Food Handler certified

References

References available upon request.

Timeline

Server

Outback Steakhouse
04.2025 - Current

Server

Outback Steakhouse - Bloomin' Brands
12.2022 - 03.2025

Server

Outback Steakhouse - Bloomin' Brands
11.2021 - 12.2022

Server

Olive Garden
01.2021 - 08.2021

Server/Host Trainer

Applebee's Neighborhood Bar & Grill
01.2017 - 12.2020

Drive-Thru Cashier

KFC Taco Bell
07.2015 - 10.2016

High School Diploma -

Hutchinson Central Technical High School

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Shaylynn Hund