Shaylynn Karl
Charlotte,NC
Summary
Department supervisor with a proven record of delivering exceptional customer service. Skilled in leading and motivating teams to achieve operational excellence. Adept at problem-solving and resolving conflicts in a fast-paced environment. Committed to driving efficiency and exceeding customer expectations.
Overview
5
5
years of professional experience
Work History
Front End Supervisor
Home Depot
03.2025 - Current
- Maintain a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Monitor cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Monitor cash drawers in Number checkout stations to verify adequate cash supply.
- Develop head cashiers and cashiers in delivering exceptional customer service.
Pro Sales Associate
Home Depot
08.2020 - 03.2025
- Collaborates with outside departments and third-party contractors to develop solutions to customer needs.
- Demonstrates knowledge of architectural design process to assist customers with projects.
- Cross-trained to sell products and design projects across numerous departments.
- Leads teammates and coaches new employees to display professionalism and uphold the values of the organization.
Design Sales Consultant
Dan Binford And Associates
12.2022 - 07.2023
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Educated clients on available design materials across 19 different finishing lines and industries including medical, office space, personal projects, and more.
- Promoted from design intern to sales consultant after successful completion of internship.
Education
Bachelor of Arts - Interior Design and Architecture
Chatham University
Pittsburgh, PA05.2023
Skills
- Software: Revit, AutoCAD, Sketchup, Photoshop, Indesign, Illustrator, Enscape, CET, Adobe Creative Suite, MS Office Suite, Sketching, FF&E
- Collaboration
- Leadership
- Time Management
- Communication & Active Listening
- Education Clients & Customer Service
- Eligible for NCIDQ exam
- CIDA accredited school
Timeline
Front End Supervisor
Home Depot
03.2025 - Current
Design Sales Consultant
Dan Binford And Associates
12.2022 - 07.2023
Pro Sales Associate
Home Depot
08.2020 - 03.2025
Bachelor of Arts - Interior Design and Architecture
Chatham University
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