Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shay M. Whited

Oceanside,CA

Summary

Efficient professional with expertise in customer service and organization while being adaptable. Successful at maintaining customer rapport while also providing a team player attitude. Committed to best-in-class client services and long-term project success.

Overview

16
16
years of professional experience
1
1
Certification

Work History

OPERATIONS AND SALES

Trilogy Plant Co
Laguna Hills , CA
03.2019 - Current
  • Plotted and submitted bids and proposals to designers and builders on multiple model home plans while increasing sales.
  • Assisted and performed product installs in plant placement.
  • Upheld client satisfaction by designing accurate and detailed timelines plant services and alerting clients of changes.
  • Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

NATIONAL MORTGAGE NETWORK
Laguna Hills, CA
01.2013 - 01.2017
  • Answered heavy phones, provided sales support and customer service to diverse clientele
  • Managed over 100 calls per day
  • Filing, data entry, assisted with Junior funding
  • Prepared loan docs with detailed proofing

GENERAL MERCHANDISE MANAGER

RALPHS
San Clemente, CA
01.2004 - 01.2013
  • Ordered merchandise for store, cashiered, stocked shelves, serviced customer needs
  • Increased customer sales by ordering for store ads and promotional sales
  • Maintained proactive shrink control strategies, ensuring due diligence at all levels
  • Provided outstanding customer service

Education

National Personal Training Institute
Newport Beach, CA
04.2008

Skills

  • Customer rapport
  • Time management
  • Cash Handling
  • Reliable and Responsible
  • Flexible and Adaptable
  • Upbeat and Positive Personality
  • Courteous with Strong Service Mindset

Certification

Certified Personal Trainer, National Strength Conditioning Association (NSCA)

CAED/CPR Training First Aid Certification

Certification # 147050478593037 Expiration July 2025

Timeline

OPERATIONS AND SALES

Trilogy Plant Co
03.2019 - Current

RECEPTIONIST/ADMINISTRATIVE ASSISTANT

NATIONAL MORTGAGE NETWORK
01.2013 - 01.2017

GENERAL MERCHANDISE MANAGER

RALPHS
01.2004 - 01.2013

National Personal Training Institute

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Shay M. Whited