Multilingual communicator with a strong background in customer service and team supervision. Proven ability to enhance team performance and resolve customer complaints effectively.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Supervisor
Walmart
West Berlin, New Jersey
12.2015 - 10.2019
Supervised daily operations, ensuring team compliance with company policies to maintain a productive work environment.
Trained new employees on store procedures and customer service standards, facilitating smoother onboarding and improved customer interactions.
Directed and supervised team of 15 employees in daily operations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Resolved customer complaints and provided solutions to enhance satisfaction.
Coordinated schedules to optimize staff coverage during peak hours.
Education
High School Diploma -
North Star Christian Academy
Houston, TX
07-2025
Certified Medical Interpreter -
Medical Interpreter Training Program
Boston, MA
04-2025
Certified Hourly Supervisor -
Walmart Academy
Old Bridge, NJ
06-2017
Skills
Medical interpreting Arabic/English
Multilingual communication
Customer service
Team supervision
Employee training
Medical terminology
Fluent in Arabic and English
Languages
Arabic
Native/ Bilingual
Accomplishments
I was selected as the Employee of the Year for 2016 and was sent to MY Shareholder in Arkansas.