Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

SHAYMAR ENNIS

Hartford,CT

Summary

Accomplished and results-oriented professional with a proven track leadership and business acumen in store management, business operations, and employee coordination. Possesses robust expertise in driving operational efficiency, enhancing customer satisfaction, and achieving revenue growth. Demonstrated success in talent acquisition and development, vendor relations, and financial oversight. Skilled in optimizing inventory and implementing strategic initiatives to drive business success. Adept at fostering a collaborative work environment and leveraging strong interpersonal skills to build and maintain key relationships. Authorized to work in the US for any employer. Seeking to leverage comprehensive experience and education in Business Management to contribute to organizational growth and success. Resourceful Store Manager highly productive in completing tasks efficiently. Possess specialized skills in inventory management, staff training, and customer service which ensure operational success. Excel at communication, leadership, and problem-solving to meet diverse challenges head-on.

Overview

9
9
years of professional experience

Work History

Store Manager

Dollar General
Cromwell, CT
11.2024 - Current
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Analyzed sales data to identify trends and adjust strategies accordingly.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Formed and sustained strategic relationships with clients.
  • Maintained accurate records of employee performance reviews.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Established customer service standards and monitored staff compliance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Operated a variety of machinery and tools safely and efficiently.

Store Director/General Manager

American Freight Furniture and Mattress
Rocky Hill, CT
06.2023 - 03.2024
  • Directed Store Operations: Oversaw daily operations, including administrative duties, scheduling, and sales, ensuring seamless store functionality and customer satisfaction
  • Enhanced Workforce Efficiency: Coordinated and optimized staff schedules, resulting in efficient shift coverage and employee productivity
  • Leadership and Team Management: Led a team of 12-20 employees, fostering a collaborative and high-performing work environment
  • Talent Acquisition and Development: Interviewed, hired, trained, and supervised new staff members, achieving a 20% reduction in turnover and enhancing team performance
  • Sales Growth: Implemented strategic sales initiatives, driving a significant increase in monthly revenue and surpassing quarterly sales targets
  • Operational Excellence: Streamlined inventory management and ordering processes, reducing overhead costs by and ensuring stock availability
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Negotiated vendor contracts for purchasing goods at favorable prices while maintaining quality standards.
  • Provided leadership during periods of change by communicating effectively with employees about changes in policy or procedure.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Store Manager

ORileys Auto Parts
Manchester, CT
01.2023 - 06.2023
  • Leadership and Team Development: Trained and developed new team members and supervisors, enhancing staff skills and ensuring a high level of performance
  • Optimized Scheduling: Created employee schedules, and meal breaks, and managed time-off requests, leading to improved workforce efficiency and satisfaction
  • Financial Oversight: Conducted daily register counts, and ordered change, demonstrating financial accuracy and accountability
  • Inventory Management: Effectively managed inventory levels, reducing stock discrepancies and maintaining product availability
  • Sales Performance: Maintained and improved sales and key performance indicators (KPIs), driving revenue growth
  • Financial Reporting: Analyzed and reviewed online monthly Profit and Loss Statements, identifying areas for cost savings and operational improvements
  • Performed regular price checks to ensure competitive pricing.
  • Planned special promotions or discounts based on market trends.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Delegated work to staff, setting priorities and goals.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Organized promotional events to increase product awareness.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Store Manager

AutoZone
Rocky Hill, CT
01.2017 - 12.2022
  • Team Training and Development: Spearheaded the training and development of new team members and supervisors, ensuring a knowledgeable and efficient staff
  • Efficient Scheduling: Managed the creation of employee schedules, coordinated meal breaks, and handled time-off requests to maintain smooth operations
  • Financial Duties: Oversaw register counts, managed the safe, and handled change orders for financial accuracy and security
  • Inventory Oversight: Directed inventory management, maintaining optimal stock levels and reducing discrepancies
  • Sales and KPIs Management: Monitored and maintained sales performance and key performance indicators, driving store success
  • Profit and Loss Reporting: Reviewed and analyzed monthly Profit and Loss Statements, pinpointing areas for financial improvement and operational efficiency
  • Planned special promotions or discounts based on market trends.
  • Performed regular price checks to ensure competitive pricing.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed household errands and other essential duties.
  • Operated a variety of machinery and tools safely and efficiently.

Store Manager

7-Eleven
United States
04.2021 - 06.2022
  • Talent Acquisition and Development: Recruited, trained, and developed a capable and motivated team, ensuring high performance and retention
  • Vendor Relations: Cultivated and maintained strong relationships with vendors, securing favorable terms and ensuring timely delivery of goods
  • Operational Excellence: Ensured the store was clean, well-stocked, and attractively merchandised, enhancing the shopping experience for customers
  • Community Engagement: Promoted 7-Eleven within the local community, fostering customer loyalty and increasing store visibility

Universal Banker

M&T Bank
Glastonbury, CT
01.2020 - 03.2021
  • Account Management: Opened new accounts and assisted customers with transactions, ensuring document accuracy and verifying the identity of account holders
  • Customer Service: Provided personal banking services, addressing customer needs and inquiries with professionalism and efficiency
  • Loan Processing Training: Trained customers and colleagues on loan opening procedures, contributing to branch operational knowledge
  • Branch Operations: Responsible for opening and closing the branch, balancing and creating batches, and managing cash drawer accuracy
  • Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
  • Leveraged customer service and sales abilities to consistently meet performance goals.
  • Adhered to bank and legal guidelines for reporting, loan approvals, and money handling.
  • Facilitated the loan application process, from documentation collection to approval communication.
  • Conducted risk assessments for high-value transactions to prevent fraud and financial loss.
  • Negotiated terms and rates for loans and lines of credit with clients.
  • Maintained records of customer interactions and transactions in accordance with bank policies.
  • Trained and coached less experienced team members in procedures, compliance standards and performance strategies.

Store Supervisor

Sweetfrog Frozen Yogurt
01.2019 - 12.2019
  • Staff Coordination: Scheduled shifts and optimized staffing levels to meet operational needs
  • Customer Service Excellence: Handled customer complaints, processed returns, and resolved issues promptly
  • Operational Efficiency: Implemented inventory management strategies, reducing stock discrepancies by 15% and improving product availability
  • Sales & Inventory Management: Supported sales operations and implemented inventory management strategies
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
  • Stocked shelves and racks and placed mannequins in key areas to attract customers to store.
  • Received store deliveries and transported items to correct facility locations.
  • Ensured all documents related to shipments were accurate before sending out orders.
  • Inspected physical condition of warehouse and equipment to ensure compliance with safety regulations.
  • Directed daily operations including scheduling shifts for store personnel.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Counted and balanced registers.
  • Determined complete order accuracy by examining merchandise to verify price and quantity.
  • Maintained accurate records of daily transactions using computer software programs.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Conducted monthly inventories to determine accuracy of records.
  • Maintained clean and organized facility to prevent accidents, damages and lost items.
  • Identified needs of customers promptly and efficiently.
  • Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.

Shift Supervisor

Ocean State Job Lot
Bloomfield, CT
08.2016 - 12.2018
  • Observed and monitored utilization of equipment.
  • Created work schedules for staff while adhering to labor laws and budget constraints.
  • Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
  • Determined budgets, production goals and rates based on company policies and requirements.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Responded promptly to customer inquiries or complaints in a professional manner.
  • Identified opportunities for process improvements through data analysis.
  • Directed and coordinated production activities, encouraging employees to meet specifications.

Retail Shift Leader

Chipotle Mexican Grill
New Britain, CT
01.2016 - 08.2016
  • Maintained records related to sales for store management.
  • Assisted customers with product selection, inquiries, and complaints in a professional manner.
  • Taught staff upselling techniques to meet revenue targets.
  • Ensured compliance with company policies and safety regulations.
  • Created detailed reports summarizing daily activities performed by staff members.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Maintained accurate records of store inventory, including stock levels and price tags.
  • Increased sales by coaching employees on strategies for promoting and cross-selling items.
  • Analyzed sales data to identify trends in customer buying habits.
  • Coordinated with other departments within the store to ensure smooth operations during peak hours.

Education

Associate of Arts - Business Management

Post University
Waterbury, CT
01-2023

H.S. Diploma -

Pathways Academy High School
East Hartford, CT
01.2017

Bachelor of Arts - Business Administration And Management

Post University
Waterbury, CT

Skills

  • Business Operations Management
  • Team Leadership and Development
  • Financial Management
  • Sales and Revenue Growth
  • Sales Planning
  • Inventory Control
  • Customer Relationship Management
  • Operational Efficiency
  • Vendor and Supplier Relations
  • Business Development Strategies
  • Employee Coordination
  • Performance Management
  • Training and Development
  • Project Management
  • Hospitality Management
  • Customer Service
  • Profit & Loss
  • General HR Operations
  • Talent Acquisition
  • Microsoft Office suite
  • Operational budgeting
  • Store operations oversight
  • Personnel development
  • Promotional planning
  • Hourly shift management
  • Special events
  • Team building and leadership
  • Customer service
  • Shift checklists
  • Customer response
  • Talent recruitment
  • Partnership building
  • Inventory management
  • Operational efficiency
  • Team building
  • Customer service management
  • Performance metrics evaluation

References

References available upon request.

Timeline

Store Manager

Dollar General
11.2024 - Current

Store Director/General Manager

American Freight Furniture and Mattress
06.2023 - 03.2024

Store Manager

ORileys Auto Parts
01.2023 - 06.2023

Store Manager

7-Eleven
04.2021 - 06.2022

Universal Banker

M&T Bank
01.2020 - 03.2021

Store Supervisor

Sweetfrog Frozen Yogurt
01.2019 - 12.2019

Store Manager

AutoZone
01.2017 - 12.2022

Shift Supervisor

Ocean State Job Lot
08.2016 - 12.2018

Retail Shift Leader

Chipotle Mexican Grill
01.2016 - 08.2016

Associate of Arts - Business Management

Post University

H.S. Diploma -

Pathways Academy High School

Bachelor of Arts - Business Administration And Management

Post University

Similar Profiles

CREATE PROFILE
SHAYMAR ENNIS