Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayna Allison

Norfolk,VA

Summary

Ambitious Appointment Scheduler equipped to handle front desk operations greeting guests, routing correspondence and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

6
6
years of professional experience

Work History

Appointment Scheduler/ OJT

Favor TechConsulting
Vienna, VA
09.2022 - 10.2024
  • Coordinating Veteran care in an inbound and outbound capacity by communicating with Veterans and Facilities; this frequently occurs with very high call volumes. The goal of the program is to schedule community care appointments while guaranteeing adherence to the process outline and specific contract directives.
  • As an OJT I am required to have a strong knowledge of the scripting and systems we use on a day to day basis. In addition, I need to have excellent communication skills, no behavioral problems, and a QA score of 85% or higher for three months.
  • Entrusted with recording the attendance of appointment scheduling agents during training classes and offering constructive criticism on their performance during practice sessions.
  • Entrusted to shadow appointment scheduling agents and allow them to shadow me in order to provide feedback on improving their QA scores, upholding adherence, and maintaining daily task goals.

Receptionist

Prime Care Technologies
Spotsylvania, VA
09.2018 - 03.2020
  • Scheduled and confirmed appointments.
  • Open doctor's office by greeting patients, schedule and maintain their appointments,
    and interview them to collect, scan, and update demographic/health information.
  • Utilize a scanner, copier, printer, and fax to complete these tasks.
  • Collect patient co-payments and post to patients' accounts.
  • Verify insurance eligibility to insure patient insurance is currently active.
  • Go over any questions the patient has and input the reason why the patient is being
    seen today.
  • Answer incoming calls/faxes from patients, pharmacies, other doctor offices,
    insurances, and route the messages or documents such as lab results to the appropriate staff.
  • Schedule patient follow up appointments and print reminder letters.
    closing the office entails balancing any money collected throughout the day and
    balancing with reports of payments entered into the system. Put any cash in the nightly
    deposit bag with the report.
  • Knowledge of medical/clinical terminology
  • Receive medical records and provide to patients or other doctor offices upon a signed
    release of information for processing

Education

High School Diploma -

Merry Meeting Adult Education
05.2017

Some College (No Degree) - Early Childhood Education

Eastern Gateway Community College

Skills

  • Recordkeeping and Bookkeeping
  • Organization and Efficiency
  • Business Operations Understanding
  • Multi-Line Telephone Skills
  • Visitor and Customer Relations
  • Customer Service
  • Positive Attitude and Energetic
  • Call Answering and Routing
  • Appointment Scheduling
  • Performance Evaluation
  • Mentoring Abilities
  • Assistant Training

Timeline

Appointment Scheduler/ OJT

Favor TechConsulting
09.2022 - 10.2024

Receptionist

Prime Care Technologies
09.2018 - 03.2020

High School Diploma -

Merry Meeting Adult Education

Some College (No Degree) - Early Childhood Education

Eastern Gateway Community College
Shayna Allison