Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shayna Kaye Brown

Dade City,FL

Summary

Pursuing professional development opportunities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

19
19
years of professional experience
1
1
Certification

Work History

FOOD RUNNER

Chili's Bar And Grill
06.2024 - Current
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Collaborated well with other food runners to deliver orders accurately.
  • Delivered correct food items to tables according to order documentation.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.

INSTRUCTIONAL ASSISTANT ILS

Pasco County Schools
05.2024 - Current
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
  • Provided support during classes, group lessons, and classroom activities.
  • Provided one-on-one support to students with special needs, enabling them to achieve academic success.
  • Implemented behavior management techniques to maintain a positive and focused learning environment.
  • Participated in professional development opportunities, staying current on best practices in education and instructional support.
  • Promoted a culture of respect and inclusion within the classroom, fostering positive relationships among students from diverse backgrounds.
  • Contributed to a positive and collaborative school culture by actively participating in staff meetings, committees, and professional learning communities.
  • Handled class records for attendance, assignment grades and course participation scores.

LONG-TERM SUBSTITUTE INTENSIVE READING TEACHER

ESS
08.2022 - Current
  • Updated records consistently to maintain accurate, detailed files on each student
  • Reported on students' progress and development to keep parents informed and maintain strong support networks
  • Monitored and regularly assessed students for progress reporting
  • Maintained good working relationship with co-workers and management
  • Supported implementation of reading interventions by teachers and staff members
  • Coordinated student assessments and compiled and analyzed student data
  • Worked with students to address reading needs, including ELL students and students with IEPs and ILPs
  • Communicated with parents to confirm at-home support for homework assignments and reading needs.

BARTENDER

Silerado Golf And Country Club
04.2022 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.

MANAGER/SERVER/BARTENDER

Dade City Beef 'O' Brady's
04.2021 - 05.2024
  • Greeted guests promptly, shared daily specials and collected drink orders to offer superior service
  • Addressed and resolved customer concerns quickly, working with management to fix complex issues
  • Engaged customers in friendly conversation to build connections and increase satisfaction
  • Prepared itemized checks, including total meal costs and sales taxes
  • Answered phones to take orders for customer pick up or delivery
  • Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.

OFICE ADMINISTRATIVE ASSISTANT

Express Permits, Inc
04.2023 - 06.2023
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Sorted, opened, and routed mail and deliveries to meet business requirements.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.

BAKER

Publix Super Markets, Inc.
02.2010 - 10.2021
  • Produced high-quality breads, cakes and pastries for in-store purchases and special events
  • Maintained strict health and safety standards to protect the bakery's customers
  • Carefully used industrial-sized mixing and baking equipment to produce large batches of baked goods
  • Combined measured ingredients in bowls of mixing, blending and cooking machinery
  • Kept well-organized and stocked inventory of ingredients and supplies to meet expected customer demands
  • Observed baking process to verify proper timeframes and make adjustments
  • Organized and rotated stock in coolers and freezers
  • Used cutters, mixing machines and industrial ovens to prepare large-scale orders
  • Greeted customers, responded to questions and offered product and decorating suggestions
  • Iced, decorated and packaged products for refrigerated cases
  • Made creams, syrups and sauces for cakes and pastries
  • Checked deliveries in, verified invoices and stocked products following sanitation standards
  • Inspected bakery products to determine compliance with quality standards, weight specifications and presentation
  • Inspected bakery area throughout workday for compliance with health and safety standards.

CASHIER

Publix Super Markets, Inc.
12.2005 - 02.2010
  • Provided customers with outstanding customer service exceeding store expectations
  • Accepted checks, debit and credit cards, and gift certificates in line with company policy
  • Kept up high pace to minimize customer wait times at checkout
  • Assisted customers to locate hard-to-find items
  • Maintained clear checkout area for tidy presentation
  • Answered questions regarding special and seasonal products
  • Maintained knowledge of current products and proper pricing
  • Cleaned and sanitized checkouts and other high-touch surfaces
  • Resolved conflicts with customers and looked for opportunities to improve satisfaction.

Education

ASSOCIATE OF ARTS: EDUCATION -

Pasco-Hernando State College
Dade City, FL

B. A. In History For Secondary Education - Education of Individuals in Middle School Special Education Programs

Grand Canyon University
Phoenix, AZ

Skills

  • Excellent communication
  • Time management
  • Product ordering, replenishment
  • Works well with fellow associates
  • Basic computer skills
  • Adaptive
  • Conducts well instructing and presenting
  • Interpersonal skills
  • Conflict Resolution

Certification

Adult and Pediatric

First Aid/CPR/AED

Timeline

FOOD RUNNER

Chili's Bar And Grill
06.2024 - Current

INSTRUCTIONAL ASSISTANT ILS

Pasco County Schools
05.2024 - Current

OFICE ADMINISTRATIVE ASSISTANT

Express Permits, Inc
04.2023 - 06.2023

LONG-TERM SUBSTITUTE INTENSIVE READING TEACHER

ESS
08.2022 - Current

BARTENDER

Silerado Golf And Country Club
04.2022 - Current

MANAGER/SERVER/BARTENDER

Dade City Beef 'O' Brady's
04.2021 - 05.2024

BAKER

Publix Super Markets, Inc.
02.2010 - 10.2021

CASHIER

Publix Super Markets, Inc.
12.2005 - 02.2010

ASSOCIATE OF ARTS: EDUCATION -

Pasco-Hernando State College

B. A. In History For Secondary Education - Education of Individuals in Middle School Special Education Programs

Grand Canyon University

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Shayna Kaye Brown