Shayna Brown
Newton,MA
Summary
Experienced Cake Decorator with 10+ years of expertise in custom cake design, fondant sculpting, buttercream artistry, and airbrushing. Proven ability to streamline workflows, mentor teams, and deliver exceptional customer service, driving repeat business and high client satisfaction.
Overview
9
9
years of professional experience
Work History
Cake Decorator
The Icing On The Cake
10.2016 - Current
- Expertly decorated custom cakes, such as tiered wedding cakes and detailed 3D sculpted designs, ensuring exceptional quality and client satisfaction.
- Achieved consistent results in producing intricate designs under tight deadlines, showcasing strong time management skills.
- Mentored new employees on cake decorating techniques, fostering a positive work environment and promoting skill development.
- Handled customer interaction including phone calls and emails regarding inquiries, cancelled orders, and ordering conflicts.
- Completed client consultations for wedding and custom cake orders, ensuring designs aligned with client visions and event themes.
Freelance Cake Decorator
Shayna's Cakes
01.2018 - Current
- Create custom-designed cakes for a variety of occasions, specializing in wedding and celebration cakes, while maintaining high-quality finishes.
- Consult with clients to understand their vision, translating their ideas into elegant and personalized cake designs.
- Proactively addressed any customer concerns, demonstrating a commitment to maintaining positive relationships and ensuring overall satisfaction.
- Increased repeat business by consistently delivering cakes that exceeded customer expectations.
Baker's Assistant
Bread And Chocolate,
05.2016 - 09.2016
- Prepared a variety of baked goods including scones, pies, tarts, cookies, cupcakes, and brownies by following precise recipes, ensuring high-quality standards.
- Created appealing displays to showcase products in bakery.
- Maintained accurate inventory of baking supplies and ingredients.
Education
Associate of Applied Science - Baking And Pastry Arts
Newbury College
Brookline, MA05-2017
Skills
- Baking & Pastry: Skilled in creating a variety of baked goods, including cakes, cupcakes, cookies, tarts, and pies
- Decorating Techniques: Proficient in fondant work, airbrushing, 3D designs, tiered cakes, sculpting, and buttercream piping
- Customer Service: Experienced in client consultations, custom orders, and resolving customer concerns
- Kitchen Operations: Expertise in recipe adjustments, workflow optimization, and team training
- Equipment Proficiency: Skilled in using Hobart mixers, convection ovens, and airbrush tools
- Safety & Sanitation: Knowledgeable in food safety, cleanliness standards, and health compliance regulations
Timeline
Freelance Cake Decorator
Shayna's Cakes
01.2018 - Current
Cake Decorator
The Icing On The Cake
10.2016 - Current
Baker's Assistant
Bread And Chocolate,
05.2016 - 09.2016
Associate of Applied Science - Baking And Pastry Arts
Newbury College
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