Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Shayna Cartwright

Natrona Heights,PA

Summary

Results-oriented healthcare professional with extensive experience in case management at CVS and VA Hospital. Proven track record in optimizing operations and improving patient care through strategic database management and compassionate support. Established strong client relationships, contributing to significant enhancements in patient outcomes and safety.

Overview

21
21
years of professional experience

Work History

Coordinator 1 - Associate Eligibility Consultant

CVS
Pittsburgh, PA
09.2024 - 12.2024
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Operated equipment and machinery according to safety guidelines.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Updated and maintained databases with current information.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Maintained positive working relationship with fellow staff and management.
  • Utilized document management system to organize company files, keeping up-to-date and easily accessible data.

Targeted Adult Case Manager

Westmoreland Casemanagement and Supports, Inc.
New Kensington, PA
01.2024 - 06.2024
  • Promoted positive behavior change through reinforcement techniques such as token economies or motivational interviewing methods.
  • Coordinated referrals, assessments, and evaluations of clients' needs.
  • Assisted clients in accessing community resources such as housing, employment, education.
  • Provided crisis intervention services when needed.
  • Provided psycho-education regarding mental health disorders or substance abuse issues.
  • Advocates for appropriate services needed by clients within the community setting.
  • Engaged in weekly clinical supervision to review case progress and develop strategies for improvement.
  • Provided direct service and support by handling referrals for advocacy issues or resolving complaints.
  • Conducted home visits to assess safety concerns or monitor adherence to treatment plan goals.
  • Attended multidisciplinary team meetings to discuss client progress or potential changes in treatment plan objectives.
  • Identified crisis situations and responded appropriately by providing support or referring for additional assistance.
  • Participated in court hearings related to involuntary commitment cases.
  • Educated family members on how to best support their loved ones during recovery process.

Psychiatric Nursing Assistant

VA Hospital
Pittsburgh, PA
11.2007 - 03.2023
  • Encouraged positive coping strategies among clients dealing with difficult emotions or life circumstances
  • Collaborated with multidisciplinary teams in order to provide comprehensive care for clients
  • Offered education and resources regarding mental health awareness to both patients and their families

Targeted Case Manager

WCSI
New Kensington, PA
01.2006 - 11.2007
  • Coordinated case management activities with other service providers to ensure efficient delivery of services
  • Collaborated with multidisciplinary teams to develop comprehensive care plans for clients
  • Advocates for the rights of clients by engaging in legislative initiatives at local, state, and federal levels
  • Developed and maintained strong relationships with clients, families, and community partners
  • Maintained accurate documentation of all clinical activities according to agency policy and procedures
  • Led regular team meetings to discuss updates on cases and address any challenges faced by staff members
  • Monitored client progress towards meeting treatment goals and objectives

Youth Care Worker

Shuman Detention Center
Pittsburgh, PA
06.2004 - 06.2005
  • Monitored activities to maintain safe living and learning environment for youth
  • Served as role model by demonstrating appropriate examples for youth
  • Monitored daily activities of participants and documented any changes or issues that arose
  • Assisted youths in developing life skills through individualized instruction and support
  • Utilized trauma informed care approaches when working with clients who experienced trauma related issues
  • Provided crisis intervention services during times of distress or emergency situations
  • Participated in professional development trainings related to best practices for working with youth
  • Implemented behavior management strategies to promote positive behaviors among participants

Education

BACHELOR OF ARTS (B.A.) - CRIMINOLOGY

Indiana University of Pennsylvania
Indiana, PA
05.2004

Skills

  • Patient Health Information Access
  • Rehabilitative Nursing
  • Active Listening
  • Patient Admission
  • Personal Hygiene Assistance
  • De-Escalation Techniques
  • Emotional Support
  • Psychiatric Evaluation
  • Patient Care
  • Supporting Daily Living Needs
  • Emergency Situations
  • Individualized Care
  • Routine Adjustment
  • Crisis Intervention
  • Treatment Protocols
  • Mobility Support
  • Mental Health
  • Collecting Medical Specimens
  • Company Guidelines
  • Status Updates
  • Developing Client Trust
  • Medical Histories and Vital Statistics
  • Oral Hygiene
  • Safety Behaviors
  • Vital Signs Management
  • Clean Rooms Expertise
  • Accompany Patients
  • Maintain Patient Safety
  • Support Personal Needs
  • Patient Activity Documentation
  • Data entry
  • Database management
  • Recordkeeping
  • Insurance verification
  • Operations management
  • Relationship building
  • Document management
  • Clear communication
  • Customer service

Awards

  • Dean's List at IUP, 06/01/03
  • Dean's List at IUP, 09/01/03
  • The Secretary's Award for Excellence in Nursing, 05/01/15

References

References available upon request.

Timeline

Coordinator 1 - Associate Eligibility Consultant

CVS
09.2024 - 12.2024

Targeted Adult Case Manager

Westmoreland Casemanagement and Supports, Inc.
01.2024 - 06.2024

Psychiatric Nursing Assistant

VA Hospital
11.2007 - 03.2023

Targeted Case Manager

WCSI
01.2006 - 11.2007

Youth Care Worker

Shuman Detention Center
06.2004 - 06.2005

BACHELOR OF ARTS (B.A.) - CRIMINOLOGY

Indiana University of Pennsylvania

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