Shayna Cotto
Davie,Florida
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
20
20
years of professional experience
Work History
Independent Contract Driver
Uber Eats
05.2016 - 12.2023
- Enhanced customer satisfaction by providing timely and efficient delivery services.
- Maintained vehicle safety and cleanliness, ensuring professional representation of the company at all times.
- Drive safely through traffic when I did Uber passengers or deliveries.
Independent Contractor
1st Capital Source
05.2018 - 11.2023
- Help businesses obtain business loans
- Contact multiple businesses on a CRM, get them to complete business loan applications, submit it and sell the loans
- Negotiate the rates and payback with clients, gather additional documents to complete the loan transactions if necessary
- At times prior to submission make sure that the documents are unaltered
Insurance Customer Service and Renewals
Benefit Depot
01.2013 - 05.2015
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
Verification and Customer Service
Secured Health And Life
08.2009 - 12.2012
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with sales and a verification guide and training new verifiers.
Server and Hostess
Chilis's Bar And Grill
08.2007 - 03.2009
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Barista
Starbucks
12.2006 - 05.2007
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building rapport with patrons.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
Fragrance Sales Associate
Macys Department Store
09.2006 - 05.2007
- Boosted fragrance sales by providing personalized recommendations and demonstrating product usage.
- Enhanced customer satisfaction through in-depth knowledge of fragrance notes and scent profiles.
- Established rapport with clientele by actively listening to their preferences and needs.
- Managed inventory, ensuring optimal stock levels and timely reorders for continuous availability of best-selling fragrances.
Customer Service Representative
JCPenney
06.2004 - 06.2006
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Ensured the department was kept clean and tidy.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Education
Bachelor of Science - Supervision And Management
Broward College
Fort Lauderdale, FL08.2023
Associate of Arts - Business And Accounting
Broward College
Fort Lauderdale, FL12.2021
Skills
- Strong work ethic
- Customer service orientation
- Accurate record keeping
- Basic mechanical aptitude
- Professional appearance
Timeline
Independent Contractor
1st Capital Source
05.2018 - 11.2023
Independent Contract Driver
Uber Eats
05.2016 - 12.2023
Insurance Customer Service and Renewals
Benefit Depot
01.2013 - 05.2015
Verification and Customer Service
Secured Health And Life
08.2009 - 12.2012
Server and Hostess
Chilis's Bar And Grill
08.2007 - 03.2009
Barista
Starbucks
12.2006 - 05.2007
Fragrance Sales Associate
Macys Department Store
09.2006 - 05.2007
Customer Service Representative
JCPenney
06.2004 - 06.2006
Bachelor of Science - Supervision And Management
Broward College
Associate of Arts - Business And Accounting
Broward College
Similar Profiles
Ashli MorehouseAshli Morehouse
Driver at UBER/Uber EatsDriver at UBER/Uber Eats
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
Latonya BentleyLatonya Bentley
Driver at Uber Eats and Door Dash, Uber/Door Dash Food DeliveryDriver at Uber Eats and Door Dash, Uber/Door Dash Food Delivery
James McKayJames McKay
Driver at UBER/UBER eatsDriver at UBER/UBER eats
Julissa SantiagoJulissa Santiago
Senior Paralegal at Steinberg LawSenior Paralegal at Steinberg Law