Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Shayna Donovan

La Mesa,CA

Summary

Dynamic leader with a proven track record at Grossmont Surgical Associates, enhancing operational efficiency and customer loyalty through strategic planning and problem-solving. Skilled in financial management and team building, I increased accuracy in cash handling and fostered a positive work environment, driving employee retention and customer satisfaction.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Assistant Manager

Grossmont Surgical Associates
01.2023 - Current
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry patients.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Defined clear targets and objectives and communicated to other team members.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Front Office Medical Assistant

Grossmont Surgical Associates
04.2018 - 12.2022
  • Assessed calls and inquiries to prioritize services based on medical emergencies.
  • Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
  • Submitted patient statements and medical billing to insurance companies.
  • Collected deductibles and copays to post money to patient accounts.
  • Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
  • Registered new patients and updated existing patient demographics by collecting detailed patient information.
  • Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
  • Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
  • Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
  • Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
  • Used Allscripts and Epic to maintain and update over medical records.
  • Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
  • Submitted insurance claims and updated patients' insurance information.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Performed medical records management, including filing, organizing and scanning documents.

Medical Assistant

Santee Family Medicine
01.2013 - 09.2017
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Measured patient pulse oximetry.
  • Completed EKGs and other tests based on patient presentation in office.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Taught patients about medications, procedures, and care plan instructions.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Collected and documented patient medical information such as blood pressure and weight.
  • Obtained and documented patient medical history, vital signs and current complaints at intake.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Followed appropriate procedures to minimize patient's exposure to radiation.
  • Liaised with patients and addressed inquiries, appointment requests and billing questions.
  • Implemented care and efficiency improvements to support and enhance office operations.

Server

TGI Fridays
03.2011 - 02.2014
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Processed orders and sent to kitchen employees for preparation.
  • Answered customers' questions, recommended items, and recorded order information.
  • Checked guests' identification before serving alcoholic beverages.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Inspected dishes and utensils for cleanliness.

Cashier

Souplantation
03.2010 - 03.2011
  • Addressed customer needs and made product recommendations to increase sales.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.

Greeter

Ralphs Grocery
12.2009 - 03.2010
  • Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
  • Acted as first point of contact for visiting clients and customers.
  • Answered customer questions and pointed individuals in right directions.
  • Fielded customer complaints and notified managers.

Education

No Degree - General Studies

San Diego State University
San Diego, CA

Certificate - Front And Back Office Medical Assistant

Grossmont Health Occupations
Santee, CA
12-2012

High School Diploma -

Mission Bay Highschool
San Diego, CA
06-2010

Skills

  • Budget assistance
  • Recruiting and interviewing
  • Multitasking and organization
  • Strategic thinking
  • Decision-making
  • Policy administration
  • Contract management
  • Adaptability and flexibility
  • Resource allocation
  • Workload management
  • Budgeting and finance
  • Financial reporting
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Verbal and written communication
  • Performance reviewing
  • Strategic planning
  • Workplace safety compliance
  • Employee supervision
  • Graphic and media design
  • Time management
  • Performance evaluation
  • Goal setting
  • Staff management
  • Conflict resolution
  • Scheduling and planning
  • Customer service
  • Financial management
  • Team building
  • Employee scheduling
  • Problem-solving
  • Money handling
  • Team leadership

Certification

Medical Assistant Certificate

Interests

  • Soccer
  • Yoga
  • Health and Wellness


Timeline

Assistant Manager

Grossmont Surgical Associates
01.2023 - Current

Front Office Medical Assistant

Grossmont Surgical Associates
04.2018 - 12.2022

Medical Assistant

Santee Family Medicine
01.2013 - 09.2017

Server

TGI Fridays
03.2011 - 02.2014

Cashier

Souplantation
03.2010 - 03.2011

Greeter

Ralphs Grocery
12.2009 - 03.2010

No Degree - General Studies

San Diego State University

Certificate - Front And Back Office Medical Assistant

Grossmont Health Occupations

High School Diploma -

Mission Bay Highschool

Similar Profiles

  • Kimberly Malchow

    Kimberly MalchowKimberly Malchow

    Office Manager/Administrative Assistant at Grossmont Outpatient Surgical CenterOffice Manager/Administrative Assistant at Grossmont Outpatient Surgical Center

  • Alyssa Knott

    Alyssa KnottAlyssa Knott

    Vascular Sonography Student Intern at Vascular Surgical AssociatesVascular Sonography Student Intern at Vascular Surgical Associates

  • Mckenzie Miller

    Mckenzie MillerMckenzie Miller

    Registered Nurse Pre-op/Intra-op/Post-op at Fayette Surgical AssociatesRegistered Nurse Pre-op/Intra-op/Post-op at Fayette Surgical Associates

  • Morgan Jacobson

    Morgan JacobsonMorgan Jacobson

    Assistant Manager at Panda ExpressAssistant Manager at Panda Express

  • Gann Frazier

    Gann FrazierGann Frazier

    Logistician | Undesignated at U.S NavyLogistician | Undesignated at U.S Navy

CREATE PROFILE
Shayna Donovan