Shayna Dossett

· Conduct Merchant Success Onboarding Training for newly acquired merchants, identify and conduct additional training as needed

· Document and report client feedback to identify potential platform improvement opportunities

· Ability to adapt in real time to assist customers

· Sales-minded approach to servicing merchants, working via outreach, phone, or email to resolve challenges and increase activity

· Provide basic troubleshooting assistance

· Build and maintain positive relationships with merchants, proactively developing a positive experience

· Exceptional customer service, active listening, and verbal and written communication skills

· Ability to adapt in real time to assist customers

· Sales-minded approach to servicing merchants, working via outreach, phone, or email to resolve challenges and increase activity

· Provide basic troubleshooting assistance

· Effective relationship building through rapport, trust, diplomacy, and tact

• Managed daily B2B operations to re-engage inactive clients and maintained existing relationships
• Expanded business through effective program demonstrations, addressed objections, and onboarded new clients
• Assisted clients with end-to-end application processes
• Partnered with Outside Sales Reps and Buyers to provide top tier service
• Regularly exceeded monthly KPI goals

• Developed and maintained relationships with local small-to-medium businesses
• Executed consultative meetings with clients to identify business needs
• Presented comprehensive solutions for businesses
• Created and submitted sales agreements and oversaw sales process to completion
• Generated new leads through cold calling, networking, and customer referrals
• Prepared and presented reports on a weekly and monthly

• Developed and maintained relationships with clients in a dedicated territory
• Identified and exceeded sales goals
• Produced creative and enticing email marketing campaigns
• Introduced and demonstrated cloud-based solutions to key decision makers
• Identified customer challenges; developed and provided solutions
• Created and maintained internal and external sales and activity

• Achieved and exceeded sales goals while leading a team
• Improved store operations to maximize operational resources and increase revenue
• Managed operational tasks including: Sales, Cash Handling, Customer Service, Inventory, Schedules, Hiring, Payroll, and Creating and evaluating reports to detect areas of strength and weaknesses
• Paced to achieve Sales Leader Summit (Sell $850k or more in one calendar year)
• Promoted from Sales Associate to Assistant Store Manager within six months of employment

• Assisted Director of Marketing to coordinate special events and promotions for Live Racing season
• Organized Weiner Dog races, designed all promotional materials and present awards for the event
• Created and distributed promotional race program for Camel and Ostrich races
• Created guest reservations in SABO reservation system
• Organized data and compiled information sheets for various department managers
• Assisted in program sales and tracking of everyone who entered the park daily
• Balanced and recorded data for daily program sales