Shayna Dunlop
Willis,MI
Summary
Hardworking business owner with proven relationship-building and time management skills in fast-paced salon/restaurant environments. I love the connections i am able to make with the people I get to service. I also strive to meet customer needs, driven to make sure they are happy and continue to stay happy.
Overview
11
11
years of professional experience
Work History
Server/Cook/Cashier/Cart Girl
Pineview Golf Course
Ypsilanti, MI
08.2022 - Current
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Ordered supplies as needed for the kitchen.
- Stocked beverage cart with cold drinks and snacks.
- Collected payment from customers for food and beverage orders.
- Informed golfers of special events being held at the course.
- Operated cash register accurately while collecting payments from customers.
- Cleaned out carts after each use by removing trash, replacing towels.
Business Owner
Shay-Styles
Ann Arbor, MI
09.2020 - Current
- Maintained salon finances, including budgeting, and bookkeeping.
- Organized and scheduled appointments for clients using a calender app.
- Developed service packages for customers seeking a variety of treatments.
- Provided excellent customer service to ensure repeat business from satisfied clients.
- Ordered supplies and equipment needed for daily operations.
- Investigated new trends in beauty industry services to stay current with offerings available at the salon.
- Reconciled daily sales, prepared bank deposits and assessed financial transaction reports.
- Determined pricing for products or services based on costs and competition.
Server
Tap Room
Ypsilanti, MI
10.2021 - 03.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Beautician
Studio A Salon and Tanning
Ypsilanti, MI
11.2017 - 09.2021
- Performed manicures and pedicures with precision and speed.
- Maintained cleanliness of salon equipment and supplies.
- Conducted client consultations to assess preferences for services and products.
- Ensured customer satisfaction by providing quality services in a timely manner.
- Developed strong relationships with clients through great customer service skills.
- Designed custom hairstyles according to clients' requests using scissors, razors, combs, brushes, curling irons and blow dryers.
- Kept detailed records of all services performed for each client in order to provide personalized follow-up appointments.
- Displayed excellent communication skills while interacting with clients to ensure they were comfortable throughout the entire process.
- Worked closely with other beauticians to discuss strategies for improving customer experience.
- Managed inventory levels of beauty supplies to ensure stock availability when needed.
- Scheduled appointments for clients over the phone or online booking systems.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Evaluated client's hair and physical features to determine style and cut plans.
Hairstylist
Fantastic Sams
, MI
02.2013 - 11.2017
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Used thinning shears to remove bulk from the hair or create layers.
- Created updos for special occasions like weddings or proms.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Participated in team discussions regarding marketing strategies for the salon.
- Pre-booked future appointments to increase repeat business.
Education
Cosmetology
Douglas J Aveda Institute
Ann Arbor, MI05.2012
Skills
- Order Management
- Supply Restocking
- Guest Engagement
- Positive and Professional
- Performance Improvement
- Table Setting
- Food Running
- Liquor, Wine, and Food Service
Timeline
Server/Cook/Cashier/Cart Girl
Pineview Golf Course
08.2022 - Current
Server
Tap Room
10.2021 - 03.2022
Business Owner
Shay-Styles
09.2020 - Current
Beautician
Studio A Salon and Tanning
11.2017 - 09.2021
Hairstylist
Fantastic Sams
02.2013 - 11.2017
Cosmetology
Douglas J Aveda Institute
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