Shayna Ellis
Norton,OH
Summary
Led initiatives to enhance team collaboration and time management practices. Cultivated a proactive approach to learning and development, embracing new challenges. Established strong customer relationships, focusing on first-contact resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Claire's
Ashland, OH
11.2024 - Current
Credit Specialist
FirstEnergy
04.2024 - 11.2024
Purchasing Agent
ECS Tuning
04.2023 - 04.2024
Billing Specialist
Westfield Insurance
Wadsworth, OH
08.2022 - 04.2023
- Inbound calls
- Time management
- Customer service
- Kindness
Customer Service Representative
Huntington Bank
Akron, OH
04.2021 - 08.2022
- Inbound calls
- Customer service
- Time management
Crew Member
Wendy's
Wadsworth, OH
03.2019 - 04.2021
Education
High school diploma - undefined
Norton
Norton, OH05.2021
Skills
- Financial planning
- Banking
- Analysis skills
- Inventory management
- Computer skills
- Phone etiquette
- Math
- Food handling
- Writing skills
- Supervising experience
- Customer service
- Continuous improvement
- Cash handling
- Recruiting
- Sales
- Microsoft Office
- Financial concepts
- Order entry
- Childcare
- Windows
- Help desk (2 years)
- Google Suite
- Accounting software
- Technical Support
- Sales management
- Negotiation
- Fast casual experience
- Calendar management
- Purchasing
- Mentoring
- Payroll
- Budgeting
- Hospitality
- Organizational skills
- Documentation review
- Communication skills
- Efficiency
- Procurement
- Microsoft Powerpoint
- Google Docs
- Restaurant experience
- Data entry
- Administrative experience
- Schedule management
- CRM Software
- Assistant manager experience
- Team management
- QuickBooks
- Conflict management
- English
- Document management
- Microsoft Excel
- Relationship management
- Data analytics
- Filing
- Analytics
- Reliable
- Time management
- Office management
- Live chat
- Operating systems
- Data collection
- Computer networking
- Inside sales
- Pricing
- Office experience
- Shift management
- Typing
- Computer literacy
- Microsoft Word
- Accounting
- Management
- Responsible
- 10 key typing
- Retail management
- Software troubleshooting
- Delivery driver experience
- Training & development
- Microsoft Outlook
- Leadership
- Inventory control
- Problem-solving
- Customer relations
- Multitasking and organization
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Goals and performance
- Operations management
- Recruiting and hiring
- Policies and procedures
Certification
Driver's License
Languages
English - Fluent
Timeline
Store Manager
Claire's
11.2024 - Current
Credit Specialist
FirstEnergy
04.2024 - 11.2024
Purchasing Agent
ECS Tuning
04.2023 - 04.2024
Billing Specialist
Westfield Insurance
08.2022 - 04.2023
Customer Service Representative
Huntington Bank
04.2021 - 08.2022
Crew Member
Wendy's
03.2019 - 04.2021
High school diploma - undefined
Norton